Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004328 | NHS Surrey Heartlands Mr K complains about NHS Surrey Heartlands (the ICB) decision on 29 May 2024 not to make a payment in … |
NHS in England | Closed | 25 Nov 2025 |
| P-002930 | NHS Surrey Heartlands Mr U complains NHS Surrey Heartlands ICB should have accepted he had a clinical need and provided him a new … |
NHS in England | Closed | 18 Sep 2024 |
| P-001579 | NHS Surrey Heartlands Mr N complains that his wife did not receive the continuing healthcare funding she was entitled to between 1 October … |
NHS in England | Closed | 4 Oct 2022 |
| P-001439 | NHS Surrey Heartlands Ms R complained about NHS Surrey Heartland's Integrated Care Board's handling of the complaints she raised in February 2020. |
NHS in England | Closed | 22 Jun 2022 |