Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005142 | NHS England Mrs O complains about NHS England’s decision to uphold Cambridgeshire and Peterborough Integrated Care Board’s (the ICB) decision her husband, … |
NHS in England | Closed | 29 Mar 2026 |
| P-005132 | NHS Cheshire and Merseyside Mr A complains NHS England’s (NHSE) independent review panel (IRP) upheld Cheshire and Merseyside Integrated Care Board’s (the ICB) decision … |
NHS in England | Closed | 27 Mar 2026 |
| P-005066 | A practice in the St. Albans area We considered whether the GP practice acted appropriately when it decided to review and end Mrs R’s out‑of‑area registration. We … |
NHS in England | Closed | 19 Mar 2026 |
| P-004996 | NHS England - North - Yorkshire and The Humber (L… Miss X complains about how NHS England's Independent Review Panel considered her mother's claim for continuing healthcare funding. |
NHS in England | Closed | 6 Mar 2026 |
| P-004953 | NHS England Mrs B complains that NHS England upheld the local ICB’s decision that her late mother, Mrs C, was not eligible … |
NHS in England | Closed | 27 Feb 2026 |
| P-004949 | NHS England - South - South East (Local office) Mr A complains about NHS England's Independent Review Panel decision that his father, Mr R, was not eligible for NHS … |
NHS in England | Closed | 27 Feb 2026 |
| P-004950 | NHS England Mr B complains NHS England’s (NHSE) independent review panel (IRP) upheld the ICB's decision that his mother, Mrs R, was … |
NHS in England | Closed | 27 Feb 2026 |
| P-004875 | NHS England Ms T complains NHSE failed to facilitate treatment plans and provide a complaint response. |
NHS in England | Upheld | 23 Feb 2026 |
| P-004845 | NHS England | NHS in England | Closed | 16 Feb 2026 |
| P-004744 | NHS England - South - South West (Local office) | NHS in England | Closed | 30 Jan 2026 |
| P-004740 | Hampshire Hospitals NHS Foundation Trust The GP Practice did not provide face-to-face consultations. The Trust did not provide support from Macmillan nurses. The Hospice did … |
NHS in England | Not upheld | 29 Jan 2026 |
| P-004705 | NHS England Mr E complaints about NHS England's independent review panel upheld the ICB's decision that his mother, Mrs A was not … |
NHS in England | Closed | 28 Jan 2026 |
| P-004669 | NHS England Mrs L complains NHS England's independent review panel upheld the ICB's decision that her husband, Mr E was not eligible … |
NHS in England | Closed | 23 Jan 2026 |
| P-004631 | NHS England - London (regional office) Mr Z complains about his mother, Mrs Z’s continuing healthcare (CHC) consideration by NHS England (NHSE). NHSE upheld the ICB's … |
NHS in England | Closed | 19 Jan 2026 |
| P-004518 | NHS England - Midlands and East (regional office) Mr K complains that NHS England’s independent review panel upheld the local integrated care board’s decision that his wife was … |
NHS in England | Closed | 18 Dec 2025 |
| P-004490 | A practice in the Teignbridge area Miss F complains the Practice sent her a behaviour warning letter. She also complains the Practice resolved her complaint without … |
NHS in England | Closed | 17 Dec 2025 |
| P-004373 | NHS England Mr A complains NHS England upheld the local ICB’s decision that his late mother, Mrs B, was not eligible for … |
NHS in England | Closed | 28 Nov 2025 |
| P-004286 | NHS England - South (South East) Mr X complains about how NHS England has considered his mother's claim for continuing healthcare funding. He complains NHS England … |
NHS in England | Closed | 20 Nov 2025 |
| P-004005 | NHS England Mr K complains that NHS England’s independent review panel (IRP) upheld the local integrated care board’s decision that his mother, … |
NHS in England | Closed | 24 Sep 2025 |
| P-003926 | NHS England Midlands and East Mrs O complains about the outcome of the Independent Review Panel on 25 March 2024 to consider the integrated care … |
NHS in England | Closed | 22 Sep 2025 |
| P-004099 | NHS England Mr Y complains NHS England did not recommend his wife was eligible for NHS funded continuing healthcare. |
NHS in England | Closed | 4 Sep 2025 |
| P-003763 | NHS England Mrs O complains the Trust failed to correctly identify and diagnose a break to her scapula in June 2024. She … |
NHS in England | Closed | 13 Aug 2025 |
| P-003722 | NHS England Mr F complains about NHSE’s decision his brother Mr L was not eligible for CHC funding. |
NHS in England | Closed | 29 Jul 2025 |
| P-003599 | NHS England - Midlands and East - Central Midland… Mrs U complains that NHS England upheld the ICB’s decided that her mother was not eligible for continuing healthcare funding … |
NHS in England | Closed | 24 Jun 2025 |
| P-003594 | NHS England - Midlands and East - East (Local off… Ms R complains about NHS England’s decision that her mother in law was not eligible for NHS Continuing Healthcare (CHC) … |
NHS in England | Closed | 12 Jun 2025 |
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