Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005132 | NHS Cheshire and Merseyside Mr A complains NHS England’s (NHSE) independent review panel (IRP) upheld Cheshire and Merseyside Integrated Care Board’s (the ICB) decision … |
NHS in England | Closed | 27 Mar 2026 |
| P-004534 | NHS Cheshire and Merseyside Mr and Mrs T complain about Cheshire and Merseyside Integrated Care Board (ICB) due to the additional fee’s they were … |
NHS in England | Closed | 22 Dec 2025 |
| P-004536 | NHS Cheshire and Merseyside Mrs Z and Mrs P complain Cheshire and Merseyside Integrated Care Board (ICB) denied them an opportunity to appeal the … |
NHS in England | Closed | 22 Dec 2025 |
| P-004525 | NHS Cheshire and Merseyside Mrs N complains an ICB failed to recognise her daughter was eligible for full continuing healthcare funding (CHC) from November … |
NHS in England | Closed | 19 Dec 2025 |
| P-004460 | NHS Cheshire and Merseyside Mrs X complains about how NHS Cheshire and Merseyside Integrated Care Board has considered her mother's redress payments. |
NHS in England | Closed | 11 Dec 2025 |
| P-001450 | NHS Cheshire and Merseyside Mrs L complains about the Integrated Care Board's decision about her mother's eligibility for Continuing Healthcare (CHC) funding. |
NHS in England | Closed | 20 Jul 2022 |