Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005314 | Moorfields Eye Hospital NHS Foundation Trust Miss Y has raised concerns about being prescribed eye drops incorrectly. |
NHS in England | Closed | 28 Apr 2026 |
| P-004644 | Royal Free London NHS Foundation Trust Miss A complains about how Moorfields Eye Hospital NHS Foundation Trust transferred her care from its oncology department to Royal … |
NHS in England | Partly upheld | 20 Jan 2026 |
| P-004053 | Moorfields Eye Hospital NHS Foundation Trust Miss S complains about how the Trusts cared for her partner. |
NHS in England | Not upheld | 15 Sep 2025 |
| P-003831 | Moorfields Eye Hospital NHS Foundation Trust Mrs C complains about a cataract operation at the Trust in April 2021. She says a supervised junior doctor did … |
NHS in England | Closed | 26 Sep 2023 |
| P-001985 | Moorfields Eye Hospital NHS Foundation Trust Mrs A complains the Trust did not do her cataract operation properly, there was a complication and it meant she … |
NHS in England | Closed | 12 May 2023 |
| P-001906 | Moorfields Eye Hospital NHS Foundation Trust Miss W complains the Trust did not tell her about the risks of her cataract operation, it made a mistake … |
NHS in England | Closed | 15 Mar 2023 |
| P-001560 | Moorfields Eye Hospital NHS Foundation Trust Miss O complains that the Trust incorrectly diagnosed a condition in her left eye and therefore gave her the wrong … |
NHS in England | Closed | 1 Sep 2022 |
| P-001422 | Moorfields Eye Hospital NHS Foundation Trust Mr R complained the Trust performed an eye operation in April 2018 using silicone gel against his wishes. |
NHS in England | Closed | 17 Jun 2022 |