Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005092 | Mid and South Essex NHS Foundation Trust Mrs A complains the Trust did not provide correct chemotherapy or advice. |
NHS in England | Closed | 24 Mar 2026 |
| P-005073 | Mid and South Essex NHS Foundation Trust Miss O complains the Trust was negligent whilst her father was in hospital in August and September 2024. She says … |
NHS in England | Closed | 23 Mar 2026 |
| P-005082 | Mid and South Essex NHS Foundation Trust Mr A complains about the care provided to his mother, Mrs C, by Mid and South Essex NHS Foundation Trust … |
NHS in England | Not upheld | 23 Mar 2026 |
| P-004874 | Mid and South Essex NHS Foundation Trust Ms A complains that her clinicians at a hospital discharged her mother with inadequate support and incomplete medication. |
NHS in England | Not upheld | 23 Feb 2026 |
| P-004300 | Mid and South Essex NHS Foundation Trust Miss J complains that Mid and South Essex NHS Foundation Trust did not appropriately monitor her mother, Mrs K, or … |
NHS in England | Closed | 18 Nov 2025 |
| P-004160 | Mid and South Essex NHS Foundation Trust Mrs G complains during her husband’s admission in August and September 2023, the Trust administered a medication it should not … |
NHS in England | Partly upheld | 22 Oct 2025 |
| P-003991 | Mid and South Essex NHS Foundation Trust Miss E complains about her mother's care in January and February 2023 saying her ear symptoms and high blood pressure … |
NHS in England | Partly upheld | 29 Sep 2025 |
| P-004037 | Mid and South Essex NHS Foundation Trust Mr R complains about delays in diagnosing and starting treatment for his mother's ovarian cancer. He also complains about the … |
NHS in England | Upheld | 9 Sep 2025 |
| P-003732 | Mid and South Essex NHS Foundation Trust Mr M complains that during his mother's 10-day admission to the Trust, she developed and was discharged to her care … |
NHS in England | Closed | 29 Jul 2025 |
| P-003672 | Mid and South Essex NHS Foundation Trust Mr V complains about the care and treatment he received from the Mid and South Essex NHS Foundation Trust during … |
NHS in England | Closed | 24 Jul 2025 |
| P-003537 | Mid and South Essex NHS Foundation Trust Mrs T says the Trust failed to provide adequate care for her mother's pressure ulcers. She is also concerned about … |
NHS in England | Closed | 26 May 2025 |
| P-003485 | Mid and South Essex NHS Foundation Trust Miss U complains about the care and treatment she received from the Trust between March and November 2023. She complains … |
NHS in England | Closed | 13 Apr 2025 |
| P-003349 | Mid and South Essex NHS Foundation Trust Mrs I complains about the Trust's care and treatment of her husband in August and September 2022. She says staff … |
NHS in England | Partly upheld | 25 Feb 2025 |
| P-003272 | Mid and South Essex NHS Foundation Trust Mrs R complains the Trust failed to carry out the appropriate investigations to accurately diagnose the cause of her father’s … |
NHS in England | Not upheld | 7 Jan 2025 |
| P-003255 | Mid and South Essex NHS Foundation Trust Mrs O complains about the Trust’s care of her husband in May 2023. She says his fall could have been … |
NHS in England | Closed | 2 Dec 2024 |
| P-003038 | Mid and South Essex NHS Foundation Trust Miss U complains Mid and South Essex NHS Foundation Trust did not appropriately assess her symptoms during visits to its … |
NHS in England | Closed | 31 Oct 2024 |
| P-003091 | Mid and South Essex NHS Foundation Trust Mr L and Mrs M complain about their late daughter not being treated appropriately and being discharged from the Trust … |
NHS in England | Closed | 28 Oct 2024 |
| P-003088 | Mid and South Essex NHS Foundation Trust Mrs D complains about her mother’s discharge from hospital. She says the Trust did not properly consider if her mother … |
NHS in England | Partly upheld | 16 Oct 2024 |
| P-002996 | Mid and South Essex NHS Foundation Trust Mr K complained about the Trust’s record keeping, COVID-19 testing and discharge of his mother. |
NHS in England | Closed | 29 Sep 2024 |
| P-002818 | Mid and South Essex NHS Foundation Trust Miss A complains about the care, communication and treatment her grandfather had from the Trust from December 2023 to January … |
NHS in England | Closed | 10 Jul 2024 |
| P-002730 | Mid and South Essex NHS Foundation Trust Mrs A complains that between September 2018 and July 2019 the Trust delayed completing a biopsy of her husband’s lung … |
NHS in England | Not upheld | 20 Jun 2024 |
| P-002439 | Mid and South Essex NHS Foundation Trust Miss N complains the Trust failed to treat an infection her mother developed after she had surgery in August 2022. |
NHS in England | Closed | 19 Feb 2024 |
| P-002263 | Mid and South Essex NHS Foundation Trust Mr L complains about the care and treatment he had from the Trust in January 2021 when he had COVID-19. |
NHS in England | Closed | 31 Oct 2023 |
| P-002249 | Mid and South Essex NHS Foundation Trust Miss E complains the Trust misdiagnosed her mother with a brain tumour when she had a brain infection and it … |
NHS in England | Closed | 5 Oct 2023 |
| P-001570 | Mid and South Essex NHS Foundation Trust Ms C complains the Trust did not closely watch her father. She says it knew he was agitated and he … |
NHS in England | Closed | 31 Oct 2022 |
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