Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005181 | Mersey and West Lancashire Teaching Hospitals NHS… Mr Q is complaining his late wife did not receive proper end of life care or treatment at the hospital … |
NHS in England | Closed | 31 Mar 2026 |
| P-005014 | Mersey and West Lancashire Teaching Hospitals NHS… Dr P complains about the care and treatment the Trust provided to his son, Mr P, during an inpatient admission … |
NHS in England | Partly upheld | 10 Mar 2026 |
| P-004711 | Mersey and West Lancashire Teaching Hospitals NHS… Mr A complains about the service he has received from the Trust to manage stage four arthritis in his hip. … |
NHS in England | Closed | 28 Jan 2026 |
| P-004719 | Mersey and West Lancashire Teaching Hospitals NHS… Mr Y complains about aspects of the care and treatment he received at the Trust. He says the Trust is … |
NHS in England | Closed | 28 Jan 2026 |
| P-004400 | Mersey and West Lancashire Teaching Hospitals NHS… Mr C complains about the treatment and care provided to his father by the Trust between October and December 2023 … |
NHS in England | Closed | 4 Dec 2025 |
| P-003760 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs N complains about aspects of the care and treatment Trust A and Trust B provided to her husband in … |
NHS in England | Closed | 27 Aug 2025 |
| P-003436 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs S complains about the care and treatment the Trusts gave to her mother between December 2020 and February 2021. … |
NHS in England | Partly upheld | 26 Mar 2025 |
| P-003299 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs W complains about the Trust’s care after her father was admitted in July 2021 for a suspected heart attack. … |
NHS in England | Closed | 8 Jan 2025 |
| P-003310 | Mersey and West Lancashire Teaching Hospitals NHS… Mr E complains about several issues relating to how clinicians at a hospital treated his father during two admissions towards … |
NHS in England | Not upheld | 2 Jan 2025 |
| P-003053 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs T complains about two NHS Trusts' treatment decisions and care when Mr T was in a mental health crisis … |
NHS in England | Closed | 23 Oct 2024 |
| P-002867 | Mersey and West Lancashire Teaching Hospitals NHS… Mr X complains about the nursing care given to his wife one night in March 2022. He says the nurse … |
NHS in England | Closed | 29 Aug 2024 |
| P-002869 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs O complains about lack of care from the Trust for her endometriosis. |
NHS in England | Closed | 27 Aug 2024 |
| P-002842 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs A complains about the care the Trust's respiratory ward gave to her father in December 2021. |
NHS in England | Closed | 15 Aug 2024 |
| P-002318 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs A complains that between September and December 2022 the Trust did not prevent her mother’s falls as staff did … |
NHS in England | Closed | 10 Nov 2023 |