Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004273 | Mersey Care NHS Foundation Trust Miss A complains about aspects of care and treatment her daughter in respect of her eating disorder received from the … |
NHS in England | Partly upheld | 17 Nov 2025 |
| P-004213 | Mersey Care NHS Foundation Trust Mr C complains about delays in receiving talking therapy from Mersey Care NHS Foundation Trust and that the therapy wasn't … |
NHS in England | Closed | 6 Nov 2025 |
| P-003315 | Mersey Care NHS Foundation Trust Mrs T complains about the care her father had from two Trusts during the period December 2020 to March 2021. |
NHS in England | Closed | 19 Feb 2025 |
| P-003265 | Mersey Care NHS Foundation Trust Mr A complains that the Trust inappropriately discharged him from its CMHT in December 2022. He says the Trust labelled … |
NHS in England | Closed | 27 Jan 2025 |
| P-003021 | Mersey Care NHS Foundation Trust Mr E complains he received an unsuitable talking therapies course from the Trust, which it then implemented inadequately. |
NHS in England | Closed | 20 Oct 2024 |
| P-002979 | Mersey Care NHS Foundation Trust Ms P complains about care and treatment provided by the Trust in 2022 saying it communicated false information in her … |
NHS in England | Closed | 29 Sep 2024 |
| P-002418 | Mersey Care NHS Foundation Trust Ms E complains about the Trust's service saying there was no consistency with which psychiatrist or psychologist she saw, her … |
NHS in England | Closed | 12 Jan 2024 |
| P-001907 | Mersey Care NHS Foundation Trust Mrs E complains the Trust changed its mind about helping her get specialised funding to treat her son's obsessive compulsive … |
NHS in England | Closed | 27 Mar 2023 |
| P-001543 | Mersey Care NHS Foundation Trust Ms O complains that a community mental health nurse at the Trust breached her confidentiality by sharing her personal opinion … |
NHS in England | Closed | 14 Sep 2022 |