Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005259 | Medway NHS Foundation Trust Miss N complains about aspects of care and treatment her mother, Mrs N, received from Medway NHS Foundation Trust (the … |
NHS in England | Closed | 21 Apr 2026 |
| P-004292 | Medway NHS Foundation Trust Mrs F complains the Trust did not implement promised service improvements identified after she complained about the care it provided … |
NHS in England | Closed | 20 Nov 2025 |
| P-003737 | Medway NHS Foundation Trust Mrs O complains that an administrative error on admission led to her sister receiving inappropriate care. She also complains about … |
NHS in England | Closed | 27 Aug 2025 |
| P-003581 | Medway NHS Foundation Trust Mr A complains the Trust failed to report crucial information on an ultrasound scan his daughter had in May 2023. … |
NHS in England | Closed | 3 Jun 2025 |
| P-003522 | Medway NHS Foundation Trust Miss A complains about the care and treatment her father received from May to June 2022. Miss A also complains … |
NHS in England | Closed | 29 Apr 2025 |
| P-003151 | Medway NHS Foundation Trust Miss K complains about how the Trust managed her grandad’s catheter care. |
NHS in England | Partly upheld | 13 Nov 2024 |
| P-003051 | Medway NHS Foundation Trust Mr S complains about the care and treatment given to his father when he was an inpatient between October and … |
NHS in England | Partly upheld | 29 Oct 2024 |
| P-002705 | Medway NHS Foundation Trust Mrs G complains her husband was dehydrated and left without sufficient oxygen provision, delivery or monitoring, and this caused his … |
NHS in England | Not upheld | 23 Jun 2024 |
| P-002297 | Medway NHS Foundation Trust Mrs H complains about the care and treatment the Trust gave to her husband after he was admitted to hospital … |
NHS in England | Closed | 9 Nov 2023 |
| P-001652 | Medway NHS Foundation Trust Mrs M complains the Trust did not test her mother for COVID-19 before discharging her. She also complains the Trust … |
NHS in England | Closed | 19 Dec 2022 |
| P-001662 | Medway NHS Foundation Trust Mrs C complains about the care and treatment the Trust gave to her mother-in-law between 1 September 2019 and 28 … |
NHS in England | Not upheld | 12 Dec 2022 |
| P-001547 | Medway NHS Foundation Trust Mrs Y complains that the Trust damaged her artery during an operation and that they did not conduct an appropriate … |
NHS in England | Closed | 30 Sep 2022 |
| P-001518 | Medway NHS Foundation Trust Mr A and Miss A complain the Trust placed Mrs A on an unsuitable ward with dementia patients before she … |
NHS in England | Closed | 5 Jul 2022 |