Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005268 | Maidstone and Tunbridge Wells NHS Trust Mr H complains that the Trust took longer than it should have done to perform surgery on his knee. He … |
NHS in England | Closed | 22 Apr 2026 |
| P-004927 | Maidstone and Tunbridge Wells NHS Trust Mrs B complains about how two Trust’s and a Practice monitored and managed her mother’s cancer. She explains something was … |
NHS in England | Not upheld | 26 Feb 2026 |
| P-004275 | Maidstone and Tunbridge Wells NHS Trust Ms B complains the Trust did not identify the severity of her mother, Mrs F's broken shoulder in June 2023 … |
NHS in England | Closed | 17 Nov 2025 |
| P-003914 | Maidstone and Tunbridge Wells NHS Trust Mrs U complains the Trust did not follow guidance when it gave intravenous (IV) fluids to her husband, Mr U, … |
NHS in England | Closed | 8 Sep 2025 |
| P-003719 | Maidstone and Tunbridge Wells NHS Trust Miss X complains that in October and November 2021 the Trust failed to investigate and treat her father’s sepsis and … |
NHS in England | Not upheld | 10 Jul 2025 |
| P-003512 | Maidstone and Tunbridge Wells NHS Trust Mrs Y complains that when her husband went to the emergency department on 8 May 2022, the Trust missed an … |
NHS in England | Closed | 29 Apr 2025 |
| P-003340 | Maidstone and Tunbridge Wells NHS Trust Mrs D complains about the treatment the Trust gave her husband for COVID-19. She also complains his oxygen mask disconnected … |
NHS in England | Partly upheld | 11 Feb 2025 |
| P-002964 | Maidstone and Tunbridge Wells NHS Trust Miss A complains about her experience when she gave birth to her son in June 2021. |
NHS in England | Closed | 19 Sep 2024 |
| P-002961 | Maidstone and Tunbridge Wells NHS Trust Mrs F complains about the care and treatment the Trust gave to her father between 2018 and 2021. Mrs F … |
NHS in England | Upheld | 2 Sep 2024 |
| P-002866 | Maidstone and Tunbridge Wells NHS Trust Mr A complains Maidstone and Tunbridge Wells NHS Trust did not carry out a CT scan of his mother’s head … |
NHS in England | Closed | 29 Aug 2024 |
| P-002831 | Maidstone and Tunbridge Wells NHS Trust Miss C complains that her brother deteriorated while under the Trust’s care and that it did not provide a clear … |
NHS in England | Not upheld | 28 Jul 2024 |
| P-002750 | Maidstone and Tunbridge Wells NHS Trust Mr R complains the Trust did not correctly monitor his cystic fibrosis related infection and delayed putting in place an … |
NHS in England | Closed | 16 Jul 2024 |
| P-002278 | Maidstone and Tunbridge Wells NHS Trust Mr P complains about eye surgery he had at Maidstone and Tunbridge Wells NHS Trust in 2015 and 2020. |
NHS in England | Closed | 23 Oct 2023 |
| P-003840 | Maidstone and Tunbridge Wells NHS Trust Ms A complains the Trust damaged her nerves during a lumbar puncture procedure and it let her go home too … |
NHS in England | Closed | 31 Jul 2023 |
| P-001101 | Maidstone and Tunbridge Wells NHS Trust Miss H complains about aspects of the care her father received after he was admitted to hospital following a fall. … |
NHS in England | Closed | 16 Aug 2021 |
| P-001058 | Maidstone and Tunbridge Wells NHS Trust Miss S complains that after her mother’s hospital admission, the Trust planned to reposition her mother every two hours but … |
NHS in England | Partly upheld | 25 Apr 2021 |