Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004946 | London North West University Healthcare NHS Trust Mr T complains about the Trust discharging him from their knee surgery waiting list and not handling his complaint properly. |
NHS in England | Closed | 27 Feb 2026 |
| P-004902 | London North West University Healthcare NHS Trust Mr A complains about the care and treatment provided to treat his son's alopecia areata at the Trust. Specifically he … |
NHS in England | Closed | 25 Feb 2026 |
| P-004856 | London North West University Healthcare NHS Trust Mrs A complains about the care provided to her husband, Mr A, by London North West University Healthcare NHS Trust … |
NHS in England | Closed | 18 Feb 2026 |
| P-004571 | London North West University Healthcare NHS Trust Mrs A complains London North West University Healthcare NHS Trust (the Trust) incorrectly charged her husband, Mr A for treatment … |
NHS in England | Closed | 6 Jan 2026 |
| P-004247 | London North West University Healthcare NHS Trust Mr N complains about the care and treatment the Trust provided to his sister Ms L. He complains the Trust … |
NHS in England | Closed | 12 Nov 2025 |
| P-004108 | London North West University Healthcare NHS Trust Mrs M complains about her late son's care and treatment in 2021. She complains the Trust should not have carried … |
NHS in England | Not upheld | 29 Sep 2025 |
| P-003739 | London North West University Healthcare NHS Trust Mrs E complains the Trust did not adequately investigate her father’s abdominal pain, and his abdominal aortic aneurysm was missed. |
NHS in England | Closed | 11 Aug 2025 |
| P-003792 | London North West University Healthcare NHS Trust Miss B complains about her mother's care saying the Trust coerced her into agreeing a Do Not Attempt Resuscitation (DNAR) … |
NHS in England | Not upheld | 10 Aug 2025 |
| P-003394 | London North West University Healthcare NHS Trust Ms E complains the Trust did not contact her when her father died and she arrived to visit him not … |
NHS in England | Closed | 14 Mar 2025 |
| P-003298 | London North West University Healthcare NHS Trust Mr B complains about the care and treatment London North West University Healthcare NHS Trust provided to his daughter, Miss … |
NHS in England | Closed | 17 Jan 2025 |
| P-003122 | London North West University Healthcare NHS Trust Mr A complains the Trust administered lifesaving treatment without his informed consent. |
NHS in England | Closed | 20 Nov 2024 |
| P-002605 | London North West University Healthcare NHS Trust Mr L complains the Trust failed to give him some test results despite him trying different ways to get these. |
NHS in England | Closed | 29 May 2024 |
| P-002602 | London North West University Healthcare NHS Trust Mrs H complains the Trust charged unfair overseas visitor charges for treatment. |
NHS in England | Closed | 19 May 2024 |
| P-002525 | London North West University Healthcare NHS Trust Mrs A complains the Trust did not recognise that her husband had two fractured bones in his neck, it did … |
NHS in England | Not upheld | 26 Mar 2024 |
| P-002528 | London North West University Healthcare NHS Trust Mr I complains the Trust failed to provide the correct treatment plan for his swollen right knee which caused an … |
NHS in England | Closed | 14 Mar 2024 |
| P-003864 | London North West University Healthcare NHS Trust Mrs D complains about the care her mother received in 2022 during her hospital admission and during her respite placement … |
NHS in England | Closed | 13 Sep 2023 |
| P-002023 | London North West University Healthcare NHS Trust Ms T complains the Trust did not do surgery correctly to remove abnormal cells in her cervix as it led … |
NHS in England | Closed | 30 Jun 2023 |
| P-002010 | London North West University Healthcare NHS Trust Mrs H complains about the Trust's care and treatment of her husband during his admission in January 2021. She complains … |
NHS in England | Closed | 19 May 2023 |
| P-001794 | London North West University Healthcare NHS Trust Mr R complains about the Trust's care of his sister-in-law saying it is unclear whether it gave her thyroid medication … |
NHS in England | Closed | 27 Feb 2023 |
| P-001623 | London North West University Healthcare NHS Trust Mr I complains that the Trust failed to record and look after his mother’s jewellery during her admission, which resulted … |
NHS in England | Closed | 17 Nov 2022 |
| P-001683 | London North West University Healthcare NHS Trust Mrs E complains that the Trust made a series of mistakes when she gave birth to her daughter in July … |
NHS in England | Closed | 31 Oct 2022 |
| P-001444 | London North West University Healthcare NHS Trust Mr O complains about communication from the Trust, and the care and treatment his late father received prior to his … |
NHS in England | Closed | 20 Jun 2022 |