Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004963 | A practice in the Redbridge area Mr K complained about delays in getting his wife to hospital to treat sepsis from her GP Practice and London … |
NHS in England | Not upheld | 2 Mar 2026 |
| P-004888 | London Ambulance Service NHS Trust Mrs C complains that London Ambulance Service NHS Trust did not correctly prioritise her 999 call or promptly dispatch an … |
NHS in England | Not upheld | 24 Feb 2026 |
| P-004266 | London Ambulance Service NHS Trust Mrs O complains about the service her sister, Ms I, received from the Trust. Mrs O complains the Trust incorrectly … |
NHS in England | Closed | 14 Nov 2025 |
| P-003815 | London Ambulance Service NHS Trust Mr L complains about the care and treatment London Ambulance Service NHS Trust provided to his mother in February 2024. … |
NHS in England | Not upheld | 20 Aug 2025 |
| P-003492 | London Ambulance Service NHS Trust Miss U complains that after her son was stabbed in March 2022, the paramedic did not assess him properly and … |
NHS in England | Closed | 31 Mar 2025 |
| P-003399 | London Ambulance Service NHS Trust Miss Y complains the Trust incorrectly categorised a 999 call, which led her father’s avoidable death. Miss Y also complains … |
NHS in England | Closed | 30 Mar 2025 |
| P-003271 | London Ambulance Service NHS Trust Miss T complains about the Trust’s response to her requests for help in January 2022 when she contacted 111 and … |
NHS in England | Not upheld | 30 Jan 2025 |
| P-002829 | London Ambulance Service NHS Trust Mrs B complains the Ambulance Service delayed answering her 999 call and it took paramedics too long to arrive at … |
NHS in England | Not upheld | 31 Jul 2024 |
| P-002407 | London Ambulance Service NHS Trust Mr L complains about a safeguarding referral that the Trust made after he and his wife called 111 because of … |
NHS in England | Closed | 25 Jan 2024 |
| P-002374 | London Ambulance Service NHS Trust Mrs I complains about how long it took for the ambulance to arrive and how this affected her father's treatment. |
NHS in England | Closed | 5 Dec 2023 |
| P-002251 | London Ambulance Service NHS Trust Mr B complains the Trust told him to call 111 instead of 999. He then says the Trust agreed his … |
NHS in England | Closed | 31 Oct 2023 |
| P-001937 | London Ambulance Service NHS Trust Mr X complains the ambulance arrived eight and a half hours after he called for an ambulance and by this … |
NHS in England | Closed | 11 Apr 2023 |
| P-001391 | London Ambulance Service NHS Trust Ms R complained about the service London Ambulance Service NHS Trust provided to her late father in April 2020. Ms … |
NHS in England | Closed | 24 May 2022 |