Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002932 | Liverpool University Hospitals NHS Foundation Tru… Miss A complains about the care and treatment the Trust gave to her father in October 2020. She is concerned … |
NHS in England | Upheld | 23 Sep 2024 |
| P-002946 | Liverpool University Hospitals NHS Foundation Tru… Mr O complains about the poor care, treatment and communication he received from the Trust between August and September 2023. |
NHS in England | Closed | 3 Sep 2024 |
| P-002837 | Liverpool University Hospitals NHS Foundation Tru… Mrs I complains about the care and treatment her mother received at the Trust in January and February 2023. Mrs … |
NHS in England | Closed | 27 Aug 2024 |
| P-002899 | Liverpool University Hospitals NHS Foundation Tru… Mr U complained about his care and discharge from the Trust. He says that the Trust gave him too much … |
NHS in England | Closed | 7 Aug 2024 |
| P-002629 | Liverpool University Hospitals NHS Foundation Tru… Miss A complains about several aspects of the care and treatment provided to her sister during her admission between 16 … |
NHS in England | Closed | 22 May 2024 |
| P-002510 | Liverpool University Hospitals NHS Foundation Tru… Mr O complains the Trust's eye surgery was poor and it did laser surgery that he did not agree to. |
NHS in England | Closed | 26 Mar 2024 |
| P-002494 | Liverpool University Hospitals NHS Foundation Tru… Mr O complains about care and treatment when he had a corneal graft to his left eye. |
NHS in England | Closed | 12 Mar 2024 |
| P-002354 | Liverpool University Hospitals NHS Foundation Tru… Ms A complains the Trust failed to uphold its duty of candour and lied about events that led to her … |
NHS in England | Closed | 19 Dec 2023 |
| P-001827 | Liverpool University Hospitals NHS Foundation Tru… Ms A complains the Trust prescribed her mother with medication without explaining the risks. She also says it did not … |
NHS in England | Closed | 1 Feb 2023 |
| P-001713 | Liverpool University Hospitals NHS Foundation Tru… Mrs U complains the Trust delayed treating her husband, did not involve the family in decisions about care and it … |
NHS in England | Partly upheld | 30 Jan 2023 |
| P-001376 | Liverpool University Hospitals NHS Foundation Tru… Mr O complained about the Trust’s treatment of his wife during her admission in February 2021. He says the Trust … |
NHS in England | Closed | 29 Apr 2022 |