Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005095 | Lewisham and Greenwich NHS Trust Mrs A complains about her care and treatment during two hospital admissions in January 2021 and June 2021. Specifically, she … |
NHS in England | Partly upheld | 24 Mar 2026 |
| P-005071 | Lewisham and Greenwich NHS Trust Mrs L complains in May 2023, the Trust did not communicate the risks of gallbladder surgery with her, did not … |
NHS in England | Not upheld | 20 Mar 2026 |
| P-005064 | Lewisham and Greenwich NHS Trust Mr P complains Lewisham and Greenwich Trust failed to assess and manage his wife's stomach pain and medication. |
NHS in England | Upheld | 19 Mar 2026 |
| P-004862 | Lewisham and Greenwich NHS Trust Mr D complains about the care and treatment Lewisham and Greenwich NHS Trust (the Trust) provided to his brother, Mr … |
NHS in England | Closed | 19 Feb 2026 |
| P-004853 | Lewisham and Greenwich NHS Trust | NHS in England | Closed | 17 Feb 2026 |
| P-004582 | Lewisham and Greenwich NHS Trust Mr L complains that the Trust provided inadequate care to his partner Ms T. He also says it failed to … |
NHS in England | Closed | 7 Jan 2026 |
| P-004560 | Lewisham and Greenwich NHS Trust Ms A complains about the care and treatment the Trust provided to her mother over a number of years. She … |
NHS in England | Partly upheld | 31 Dec 2025 |
| P-004502 | Lewisham and Greenwich NHS Trust Mr E and Miss G have complained that the Trust misdiagnosed their son, S, due to lack of investigations and … |
NHS in England | Closed | 17 Dec 2025 |
| P-004371 | Lewisham and Greenwich NHS Trust Mrs E complains about the care the Trust provided her father between March and April 2022. She says it delayed … |
NHS in England | Closed | 28 Nov 2025 |
| P-004271 | Lewisham and Greenwich NHS Trust Mr L complains about the care and treatment he received whilst in ED. |
NHS in England | Closed | 17 Nov 2025 |
| P-003586 | Lewisham and Greenwich NHS Trust Miss Q complains staff did not respond to her father’s deterioration, they did not discuss resuscitating him, and they failed … |
NHS in England | Closed | 24 Jun 2025 |
| P-003468 | Lewisham and Greenwich NHS Trust Mrs A complains the Trust delayed carrying out a OesophagoGastroDuodenoscopy (OGD) scan on her sister until 17 March 2022 and … |
NHS in England | Not upheld | 27 Mar 2025 |
| P-003408 | Lewisham and Greenwich NHS Trust Miss E complains about the standard of treatment she received from the Trust for management of her fibroids from September … |
NHS in England | Upheld | 13 Mar 2025 |
| P-003191 | Lewisham and Greenwich NHS Trust Ms R complains staff at the Trust misdiagnosed an ankle fracture as peroneal tendonitis in October 2023 and originally refused … |
NHS in England | Closed | 20 Dec 2024 |
| P-003007 | Lewisham and Greenwich NHS Trust Mrs R complains the Trust delayed diagnosing her hip dislocation for three days because it did not take an X-ray … |
NHS in England | Upheld | 29 Sep 2024 |
| P-002959 | Lewisham and Greenwich NHS Trust Mrs N complains that the Trust did not diagnose her with ovarian cancer. She also complains about the Trust’s complaint … |
NHS in England | Upheld | 8 Sep 2024 |
| P-001929 | Lewisham and Greenwich NHS Trust Ms T complains on behalf of her mother about how the Trust managed her seizures, medication and inflammation of the … |
NHS in England | Partly upheld | 5 Apr 2023 |
| P-001390 | Lewisham and Greenwich NHS Trust Mrs H complained about the care and treatment provided by the Trust to her father between 9 June 2019 and … |
NHS in England | Not upheld | 31 May 2022 |
| P-001385 | Lewisham and Greenwich NHS Trust Ms E complains that Lewisham and Greenwich NHS Trust gave her incorrect treatment, documented incorrect information in her records relating … |
NHS in England | Closed | 25 May 2022 |