Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005264 | Legal Aid Agency Mr E complains about being pursued for a £3,586.50 debt by the LAA, despite applying for legal aid in early … |
UK Government | Closed | 21 Apr 2026 |
| P-004913 | Legal Aid Agency Mr A complains about the Legal Aid Agency (LAA), saying it failed to make a direct referral to a legal … |
UK Government | Closed | 25 Feb 2026 |
| P-003982 | Legal Aid Agency Miss X complains that the Legal Aid Agency would not provide a full breakdown of the costs that made up … |
UK Government | Closed | 29 Sep 2025 |
| P-002438 | Legal Aid Agency Miss H complains the Legal Aid Agency disallowed her 2021 application in error. |
UK Government | Closed | 29 Feb 2024 |
| P-003836 | Legal Aid Agency Mr A complains the Legal Aid Agency falsified his financial evidence, threatened him with enforcement action and it delayed correcting … |
UK Government | Closed | 31 Jul 2023 |
| P-001962 | Legal Aid Agency Mrs C complains the Legal Aid Agency should not have granted legal aid to Mr X in May 2021 and … |
UK Government | Closed | 21 Apr 2023 |
| P-001891 | Legal Aid Agency Ms V complains the Legal Aid Agency gave her incorrect advice about the scope of her legal aid certificate, and … |
UK Government | Closed | 20 Mar 2023 |
| P-001298 | Legal Aid Agency Ms I complained that the Legal Aid Agency failed to correspond with her between 1998 and 2019, so she did … |
UK Government | Not upheld | 28 Feb 2022 |