Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004807 | Leeds Teaching Hospitals NHS Trust Mrs V complains the Trust did not identify or act on suspicious findings on a scan taken of her brother … |
NHS in England | Not upheld | 10 Feb 2026 |
| P-004691 | Leeds Teaching Hospitals NHS Trust Mr A complains about the actions of Leeds Teaching Hospitals NHS Trust in relation to the handling of a subject … |
NHS in England | Closed | 27 Jan 2026 |
| P-004586 | Leeds Teaching Hospitals NHS Trust Mrs K complains about aspects of care and treatment the Trust gave her daughter, Ms K, between February and December … |
NHS in England | Closed | 8 Jan 2026 |
| P-004390 | Leeds Teaching Hospitals NHS Trust Ms E complains about the care and treatment her mother Ms H received from the Trust. Ms E complains the … |
NHS in England | Closed | 3 Dec 2025 |
| P-004384 | Leeds Teaching Hospitals NHS Trust Miss A complains about the care and treatment provided to her by the Trust in 2022 and 2023. She complains … |
NHS in England | Closed | 1 Dec 2025 |
| P-004263 | Leeds Teaching Hospitals NHS Trust Miss L complains that the Trust failed to provide her mother with adequate hydration and nourishment and did not respond … |
NHS in England | Closed | 14 Nov 2025 |
| P-004156 | Leeds Teaching Hospitals NHS Trust Mrs A complains about aspects of the care and treatment that Leeds Teaching Hospitals NHS Trust (the Trust) provided to … |
NHS in England | Partly upheld | 16 Oct 2025 |
| P-003941 | Leeds Teaching Hospitals NHS Trust Miss B complains about her late mother's care and treatment during a hospital admission in August 2023. She complains staff … |
NHS in England | Closed | 29 Sep 2025 |
| P-003686 | Leeds Teaching Hospitals NHS Trust Mrs A complains about the care and treatment the Trust provided to her father, Mr B, during his admission to … |
NHS in England | Closed | 9 Jul 2025 |
| P-003627 | Leeds Teaching Hospitals NHS Trust Mrs B complains about the care and treatment of her son when he was admitted in March and August 2021. |
NHS in England | Not upheld | 29 Jun 2025 |
| P-003558 | Leeds Teaching Hospitals NHS Trust Mrs A complains the Trust did not treat her husband correctly in the Emergency Department and it referred him to … |
NHS in England | Closed | 11 May 2025 |
| P-003441 | Leeds Teaching Hospitals NHS Trust Ms E complains that when the Trust completed her surgery it did not implant her chosen device but used a … |
NHS in England | Closed | 24 Mar 2025 |
| P-003346 | Leeds Teaching Hospitals NHS Trust Mr A complains the Trust rushed his wife for surgery instead of considering other surgery, discharged her when she was … |
NHS in England | Closed | 26 Feb 2025 |
| P-003350 | Leeds Teaching Hospitals NHS Trust Mrs X complained about Leeds Teaching Hospitals NHS Trust regarding the care provided to her mother for urinary tract infections. |
NHS in England | Not upheld | 25 Feb 2025 |
| P-003352 | Leeds Teaching Hospitals NHS Trust Mrs T complains about aspects of the care and treatment the Trust provided to her father, Mr P, from 16 … |
NHS in England | Upheld | 24 Feb 2025 |
| P-003203 | Leeds Teaching Hospitals NHS Trust Mr L complains the Trust misdiagnosed the cause of his seizures and kidney problems. |
NHS in England | Closed | 31 Dec 2024 |
| P-003256 | Leeds Teaching Hospitals NHS Trust Mr H complains about the Trust's care and treatment after he injured his hand and wrist. |
NHS in England | Closed | 18 Dec 2024 |
| P-003243 | Leeds Teaching Hospitals NHS Trust Mrs O complains about the care and treatment of her mother before she sadly died in November 2023. |
NHS in England | Closed | 13 Dec 2024 |
| P-003223 | Leeds Teaching Hospitals NHS Trust Mrs O complains the Trust about the Trust’s action in relation to her late husband’s heart bypass surgery. |
NHS in England | Upheld | 10 Dec 2024 |
| P-003049 | Leeds Teaching Hospitals NHS Trust Ms D complains about the treatment the Trust gave to her daughter between March 2018 and 2020. She complains the … |
NHS in England | Upheld | 21 Oct 2024 |
| P-002904 | Leeds Teaching Hospitals NHS Trust Mrs O complains about how the Trust cared for her father in January 2022. She complains about the lack of … |
NHS in England | Closed | 31 Jul 2024 |
| P-002524 | Leeds Teaching Hospitals NHS Trust Mrs J complains the Trust did not correctly position her stoma, it did not properly review and treat her stoma … |
NHS in England | Closed | 26 Mar 2024 |
| P-002493 | Leeds Teaching Hospitals NHS Trust Mrs M complains about the Trust’s communication with her about the use of midazolam and her father’s deterioration. She says … |
NHS in England | Upheld | 11 Mar 2024 |
| P-002392 | Leeds Teaching Hospitals NHS Trust Mr E complains the Trust delayed diagnosing his wife's cancer, caused internal damage during an operation, did not properly manage … |
NHS in England | Closed | 8 Jan 2024 |
| P-003879 | Leeds Teaching Hospitals NHS Trust Ms G complains the Trust did not treat Mr G’s aortic dissection and penetrating ulcer and instead decided to monitor … |
NHS in England | Closed | 14 Aug 2023 |
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