Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004898 | Lancashire and South Cumbria Integrated Care Board Mrs G complains the ICB rejected her son’s private autism report and about the ICB’s communication with her and the … |
NHS in England | Closed | 24 Feb 2026 |
| P-004671 | Lancashire and South Cumbria Integrated Care Board Mr Q complains the ICB refused to complete a retrospective review for his late mother. He also complains the ICB … |
NHS in England | Closed | 23 Jan 2026 |
| P-004649 | Lancashire and South Cumbria Integrated Care Board Mrs R complains about aspects of how the ICB considered her mother, Mrs P, for NHS Continuing Healthcare (CHC) in … |
NHS in England | Closed | 21 Jan 2026 |
| P-003548 | NHS England Mrs H complains NHS England did not recommend Lancashire and South Cumbria Integrated Care Board overturn its decision her mother … |
NHS in England | Closed | 29 May 2025 |
| P-002941 | Lancashire and South Cumbria Integrated Care Board Mrs O complains about the Integrated Care Board’s decision to refuse to pay her as a family member managing three … |
NHS in England | Closed | 19 Sep 2024 |
| P-001513 | NHS England Mrs L complains that NHS England’s Independent Review Panel upheld Lancashire and South Cumbria Integrated Care Board’s decision that her … |
NHS in England | Closed | 10 Aug 2022 |