Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005207 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs X complains that the Trust did not give her mother her medication for asthma and she died as a … |
NHS in England | Closed | 8 Apr 2026 |
| P-004659 | Lancashire Teaching Hospitals NHS Foundation Trust Miss H complains the Trust delayed giving her father aspirin, gave inconsistent information about his stroke, carried out and documented … |
NHS in England | Closed | 22 Jan 2026 |
| P-004563 | Lancashire Teaching Hospitals NHS Foundation Trust Mr N complains that in June 2024, the Trust should have added him to the radiofrequency denervation procedure waiting list, … |
NHS in England | Closed | 5 Jan 2026 |
| P-004341 | Lancashire Teaching Hospitals NHS Foundation Trust Mr K complains about the delay in his wife, Mrs K, being seen by a doctor in the Emergency Department … |
NHS in England | Partly upheld | 26 Nov 2025 |
| P-004314 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs A complains about the care provided to her husband, Mr B, by Lancashire Teaching Hospitals NHS Foundation Trust (the … |
NHS in England | Upheld | 21 Nov 2025 |
| P-004169 | Lancashire Teaching Hospitals NHS Foundation Trust Mr A complains the NHS Trust failed to provide his wife with chemotherapy treatment or attempt surgery at any point … |
NHS in England | Not upheld | 23 Oct 2025 |
| P-004147 | Lancashire Teaching Hospitals NHS Foundation Trust Miss U has raised concerns about the care her father, Mr U, received from the Trust. She highlights delays in … |
NHS in England | Closed | 7 Oct 2025 |
| P-003631 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs K complains about aspects of the care and treatment clinicians at a hospital gave to her brother. She is … |
NHS in England | Partly upheld | 29 Jun 2025 |
| P-003017 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs O complains about the treatment the Trust gave to her. She says between 11 October and 24 December 2021 … |
NHS in England | Closed | 22 Oct 2024 |
| P-002887 | Lancashire Teaching Hospitals NHS Foundation Trust Miss B complained about inadequate assessments and investigations when she had symptoms of a brain bleed, a delay in diagnosis, … |
NHS in England | Partly upheld | 28 Aug 2024 |
| P-002763 | Lancashire Teaching Hospitals NHS Foundation Trust Miss T complains staff at the Trust did not keep her mother adequately hydrated, check her pressure areas and keep … |
NHS in England | Partly upheld | 29 Jul 2024 |
| P-002548 | Lancashire Teaching Hospitals NHS Foundation Trust Mr Y complains about the care and treatment the Trust gave to his daughter. He thinks her death may have … |
NHS in England | Not upheld | 28 Apr 2024 |
| P-002564 | Lancashire Teaching Hospitals NHS Foundation Trust Miss R complains about the behaviour of a nurse who she says acted aggressively, misgendered her and failed to take … |
NHS in England | Closed | 18 Apr 2024 |
| P-002274 | Lancashire Teaching Hospitals NHS Foundation Trust Miss B complains about the standard of care the Trust gave to her father. She says the Trust made a … |
NHS in England | Closed | 11 Oct 2023 |
| P-003886 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs X complains that during a hysteroscopy in December 2020, the Trust failed to give her appropriate pain relief or … |
NHS in England | Closed | 19 Jul 2023 |
| P-001958 | Lancashire Teaching Hospitals NHS Foundation Trust Mr A complains the Trust did not start compulsory COVID-19 testing for asymptomatic staff as soon as it should have. … |
NHS in England | Not upheld | 6 Apr 2023 |
| P-001858 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs M complains about the Trust's nursing care and communication when her father was admitted during the pandemic. |
NHS in England | Closed | 30 Mar 2023 |
| P-001724 | Lancashire Teaching Hospitals NHS Foundation Trust Miss X complains a nurse lifted her father’s head and 'shoved' a pillow underneath it knowing he was recovering from … |
NHS in England | Closed | 17 Jan 2023 |
| P-001419 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs T complained about aspects of the care and treatment two Trusts gave to her husband, Dr T, between December … |
NHS in England | Upheld | 9 Jun 2022 |
| P-001275 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs I complains about the care and treatment the Trust provided to her mother, Mrs A. This includes concerns about … |
NHS in England | Partly upheld | 13 Jan 2022 |