Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004104 | Kettering General Hospital NHS Foundation Trust Mrs K complains staff failed to find her father’s pancreatic cancer until it was at an advanced and untreatable stage. |
NHS in England | Closed | 25 Sep 2025 |
| P-004033 | Kettering General Hospital NHS Foundation Trust Mr L complained about the care Kettering General Hospital NHS Foundation Trust provided to his late father, Mr Y during … |
NHS in England | Partly upheld | 17 Sep 2025 |
| P-003790 | Kettering General Hospital NHS Foundation Trust Mrs I complains about care the Trust provided her sister in October and November 2021. She complains about delays in … |
NHS in England | Closed | 27 Aug 2025 |
| P-003639 | Kettering General Hospital NHS Foundation Trust Mr X complains the Trust misdiagnosed his wife's foot pain. He says there was a delay in diagnosing and treating … |
NHS in England | Closed | 31 Jul 2025 |
| P-003348 | Kettering General Hospital NHS Foundation Trust Miss G complains that in October 2023 the Trust caused a deep tissue burn to her baby son by not … |
NHS in England | Closed | 24 Feb 2025 |
| P-003309 | Kettering General Hospital NHS Foundation Trust Miss L complains about the Trust’s care and treatment of her partner between June and November 2021. |
NHS in England | Closed | 28 Jan 2025 |
| P-002798 | Kettering General Hospital NHS Foundation Trust Mrs P complains the care her late husband had from the Trust between in May 2023 fell so far below … |
NHS in England | Not upheld | 16 Jul 2024 |
| P-002044 | Kettering General Hospital NHS Foundation Trust Miss I complains the Trust changed a diagnosis that had been made 12 years before. She also complains about how … |
NHS in England | Closed | 23 Jun 2023 |
| P-001517 | Kettering General Hospital NHS Foundation Trust Mr H complains about two hip operations completed by Kettering General Hospital NHS Foundation Trust in 2004 and 2014. He … |
NHS in England | Closed | 3 May 2022 |
| P-001326 | Kettering General Hospital NHS Foundation Trust Mr M complained about the care and treatment Kettering General Hospital NHS Foundation Trust gave his father between November 2020 … |
NHS in England | Closed | 10 Mar 2022 |
| P-001267 | Kettering General Hospital NHS Foundation Trust Miss D complained that the Trust gave her a different COVID-19 vaccine for her second dose. She says she suffered … |
NHS in England | Closed | 18 Jan 2022 |
| P-001232 | Kettering General Hospital NHS Foundation Trust Mr C complained about a gastroscopy at Kettering General Hospital NHS Foundation Trust, which took place in January 2020, to … |
NHS in England | Closed | 13 Dec 2021 |