Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004968 | Kent and Medway Mental Health NHS Trust Mr N complains about the mental health care and treatment provided by the Trust between January 2019 and October 2020. |
NHS in England | Upheld | 3 Mar 2026 |
| P-004801 | Kent and Medway Mental Health NHS Trust Mr D complains about the care and support provided by the Trust between January 2024 and April 2025. He raises … |
NHS in England | Closed | 10 Feb 2026 |
| P-003994 | Kent and Medway Mental Health NHS Trust Ms N complains about the support given to her and her son when he was experiencing mental health crises in … |
NHS in England | Upheld | 3 Sep 2025 |