Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005279 | Kent Community Health NHS Foundation Trust Mrs R complains about aspects of the care and treatment provided for her mother by the Trust in January 2024. |
NHS in England | Closed | 23 Apr 2026 |
| P-002694 | Kent Community Health NHS Foundation Trust Mrs P complains Kent Community Health NHS Foundation Trust delayed providing physiotherapy for her daughter following leg surgery, did not … |
NHS in England | Partly upheld | 27 Jun 2024 |
| P-002595 | Kent Community Health NHS Foundation Trust Mrs W complains the Trust did not provide her skull wound with appropriate care and treatment between September 2020 and … |
NHS in England | Closed | 15 May 2024 |
| P-001725 | Kent Community Health NHS Foundation Trust Mrs D complains about the care community nurses gave to her mother. She complains about the way they monitored and … |
NHS in England | Not upheld | 30 Jan 2023 |