Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003697 | James Paget University Hospitals NHS Foundation T… Miss A complains about how clinicians at a hospital managed her mother’s health during the last few weeks of her … |
NHS in England | Partly upheld | 7 Jul 2025 |
| P-003374 | James Paget University Hospitals NHS Foundation T… Mrs A complains about a doctor’s communication during her husband’s admission in June 2023. She says they did not communicate … |
NHS in England | Closed | 19 Feb 2025 |
| P-003031 | James Paget University Hospitals NHS Foundation T… Mrs A complains about her late husband’s care and treatment in 2021. She says delays in referral by the GP … |
NHS in England | Closed | 15 Oct 2024 |
| P-002758 | James Paget University Hospitals NHS Foundation T… Mrs F complains that during seven appointments between 2017 and September 2022 the Trust failed to carry out a suitable … |
NHS in England | Closed | 15 Jul 2024 |
| P-002699 | East of England Ambulance Service NHS Trust Mrs E complains James Paget University Hospitals NHS Foundation Trust and East of England Ambulance Service NHS Trust failed to … |
NHS in England | Closed | 13 Jun 2024 |
| P-002634 | James Paget University Hospitals NHS Foundation T… Mrs S complains she fell in the Trust's ultrasound department because staff did not attend to her or help her … |
NHS in England | Closed | 22 May 2024 |
| P-002542 | James Paget University Hospitals NHS Foundation T… Mr A complains the level of restraint used against him by security and porter staff in February 2023 was excessive. |
NHS in England | Closed | 23 Apr 2024 |
| P-001865 | James Paget University Hospitals NHS Foundation T… Mrs G complains the Trust did not treat her partner's leg and feet ulcers properly and did not make full … |
NHS in England | Upheld | 30 Mar 2023 |
| P-001824 | James Paget University Hospitals NHS Foundation T… Mrs E complains about the Trust's care of her father. She says it gave him morphine although he was allergic … |
NHS in England | Closed | 15 Feb 2023 |
| P-001536 | James Paget University Hospitals NHS Foundation T… Dr K complains the Trust did not provide her uncle with routine follow up appointments after it removed a cancerous … |
NHS in England | Partly upheld | 16 Sep 2022 |