Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004774 | Isle of Wight NHS Trust Miss P complains the Trust delayed identifying then acting upon her father's sepsis and internal leak following surgery in 2023. |
NHS in England | Not upheld | 3 Feb 2026 |
| P-004350 | Isle of Wight NHS Trust Ms H complains on behalf of her late mother, Ms E, about the discharge planning process completed by the Trust … |
NHS in England | Not upheld | 26 Nov 2025 |
| P-004034 | Isle of Wight NHS Trust Mrs F complains about the care and treatment Isle of Wight NHS Trust provided to her father, Mr P, during … |
NHS in England | Closed | 15 Sep 2025 |
| P-003479 | Isle of Wight NHS Trust Mrs F complains the Isle of Wight Trust did not communicate her husband’s diagnosis and transferred him to Portsmouth Hospitals … |
NHS in England | Closed | 28 Apr 2025 |
| P-003455 | Isle of Wight NHS Trust Mr L complains the Isle of Wight NHS Trust failed to identify his wife’s aortic aneurysm before she died. |
NHS in England | Partly upheld | 19 Mar 2025 |
| P-003361 | Isle of Wight NHS Trust Miss A complains the Trust inappropriately discharged her father without adequate community care, that it did not keep her up … |
NHS in England | Closed | 12 Feb 2025 |
| P-003097 | Isle of Wight NHS Trust Ms H complains about how GPs and community nurses from two different organisations cared for her mother towards the end … |
NHS in England | Closed | 23 Oct 2024 |
| P-002544 | Isle of Wight NHS Trust Mrs R complains the Trust's memory service delayed seeing her husband after he was urgently referred by his GP. |
NHS in England | Closed | 12 Apr 2024 |
| P-001604 | Isle of Wight NHS Trust Mr P complains the Trust closed its urgent treatment centre for the night while he was still asleep in one … |
NHS in England | Closed | 8 Nov 2022 |
| P-001526 | Isle of Wight NHS Trust Mr U complains that he was discharged from the care of the Trust’s Mental Health Team despite having a diagnosis … |
NHS in England | Closed | 13 Sep 2022 |
| P-001077 | Isle of Wight NHS Trust Mr E complains about the care and treatment provided to his late mother, Mrs A, whilst at the Isle of … |
NHS in England | Closed | 14 Jun 2021 |