Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005041 | Information Commissioner's Office Mr C complains that the ICO failed to: Act reasonably, fairly, and in accordance with its statutory role as a … |
UK Government | Closed | 17 Mar 2026 |
| P-004824 | Information Commissioner's Office | UK Government | Closed | 12 Feb 2026 |
| P-004735 | Information Commissioner's Office | UK Government | Closed | 29 Jan 2026 |
| P-004455 | Information Commissioner's Office Mrs M complains about the ICO’s investigation of her complaint regarding data obtained by a bank. |
UK Government | Closed | 10 Dec 2025 |
| P-004258 | Information Commissioner's Office Mr E complains the ICO is neglecting to fulfil its regulatory responsibilities to address the identified risks related to the … |
UK Government | Closed | 13 Nov 2025 |
| P-004253 | Information Commissioner's Office Mr B complains that the ICO failed to undertake a satisfactory investigation of his data handling concerns. This includes • … |
UK Government | Closed | 12 Nov 2025 |
| P-003210 | Information Commissioner's Office Mr T complains about how the ICO dealt with his complaint about a property developer breaching data protection regulations. Mr … |
UK Government | Closed | 11 Dec 2024 |
| P-002692 | Information Commissioner's Office Mr M complains ICO took too long to issue a decision notice on his complaint about how the Cabinet Office … |
UK Government | Closed | 26 Jun 2024 |
| P-003870 | Information Commissioner's Office Mr I complains the ICO failed to consider the complaint he brought to it in October 2022 and his service … |
UK Government | Closed | 12 Sep 2023 |
| P-001836 | Information Commissioner's Office Mr T complains the Information Commissioner’s Office applied an incorrect burden of proof when considering his complaint between September and … |
UK Government | Closed | 21 Dec 2022 |
| P-001109 | Information Commissioner Mr I complained that the Information Commissioner's Office did not properly investigate his concerns about how his local authority dealt … |
UK Government | Closed | 23 Sep 2021 |