Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005261 | Department for Work and Pensions Mr D tells us the Department for Work and Pensions (DWP) mishandled his benefits. He also complains both the DWP … |
UK Government | Closed | 21 Apr 2026 |
| P-005242 | Department for Work and Pensions Ms B complains about how DWP used a Direct Earnings Attachment (DEA) to recover a debt it says she owed. … |
UK Government | Closed | 19 Apr 2026 |
| P-004700 | Independent Case Examiner Mr E complains DWP and ICE did not recommend sufficient financial remedy or service improvements after the DWP failed to … |
UK Government | Closed | 27 Jan 2026 |
| P-004171 | Independent Case Examiner Mrs A complains ICE refused to consider her complaint about DWP. She says she did not receive DWP’s final response … |
UK Government | Closed | 30 Oct 2025 |
| P-002711 | Independent Case Examiner Mr L complains that between January 2023 and February 2024 ICE refused to accept his complaint about CMS, even though … |
UK Government | Closed | 10 Jun 2024 |
| P-002325 | Independent Case Examiner Mr A complains that ICE failed to consider the anxiety and distress he felt as a result of Access to … |
NHS in England | Closed | 27 Nov 2023 |
| P-002315 | Independent Case Examiner Ms A complains the DWP did not treat her fairly when it decided in 2000 that she had been overpaid … |
UK Government | Closed | 7 Nov 2023 |
| P-001538 | Independent Case Examiner Ms R complains the DWP did not act on the details she provided of a new letting agency who would … |
UK Government | Closed | 30 Sep 2022 |
| P-001369 | Department for Work & Pensions Mr and Mrs R complain that the Department for Work & Pensions took too long to provide them with information … |
UK Government | Partly upheld | 29 Apr 2022 |