Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001921 | Independent Assessment Services Ms O complains IAS took too long to assess her for a Personal Independence Payment (PIP). |
UK Government | Upheld | 27 Mar 2023 |
| P-001317 | Independent Assessment Services Mr H complained the Independent Assessment Service (IAS) failed to provide the CCTV footage he requested from his PIP assessment. … |
UK Government | Closed | 16 Nov 2021 |