Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004849 | Imperial College Healthcare NHS Trust Ms D complains the Trust removed her from its surgery waiting list. The Trust then made her undergo a psychology … |
NHS in England | Closed | 17 Feb 2026 |
| P-004362 | Imperial College Healthcare NHS Trust Miss O complains since April 2024 clinicians at the Imperial College Healthcare NHS Trust (the Trust) told her she had … |
NHS in England | Closed | 27 Nov 2025 |
| P-004294 | Imperial College Healthcare NHS Trust Ms P complains about the Trust's delay in diagnosing and appropriately treating her daughter's cancer. |
NHS in England | Closed | 18 Nov 2025 |
| P-003764 | Imperial College Healthcare NHS Trust Mrs O says that her husband did not receive appropriate or timely treatment for a blood clot in his leg. |
NHS in England | Closed | 22 Aug 2025 |
| P-003609 | Imperial College Healthcare NHS Trust Mrs C complains about how vascular surgeons treated her brother over a period of around 18 months. She says there … |
NHS in England | Partly upheld | 26 Jun 2025 |
| P-003530 | Imperial College Healthcare NHS Trust Mrs H complains about the care and treatment Imperial College Healthcare NHS Trust provided her husband, Mr R, between 2021 … |
NHS in England | Closed | 21 May 2025 |
| P-003325 | Imperial College Healthcare NHS Trust Mr A complains about the actions of three organisations during March 2023 when he had abdominal pain and vomiting. He … |
NHS in England | Closed | 25 Feb 2025 |
| P-002693 | Imperial College Healthcare NHS Trust Mr H complains that the London Trust inappropriately administered alteplase to his father although he was already taking blood-thinning medications. … |
NHS in England | Closed | 27 Jun 2024 |
| P-002614 | Imperial College Healthcare NHS Trust Miss A complains that in September 2022 the Trust did a quadricep muscle biopsy on the wrong leg. |
NHS in England | Closed | 29 May 2024 |
| P-002594 | Imperial College Healthcare NHS Trust Mr E complains a doctor at the Trust did not follow guidelines when they stopped his prescription for ambulatory oxygen … |
NHS in England | Closed | 19 May 2024 |
| P-002457 | Imperial College Healthcare NHS Trust Miss R complains about the care and treatment she received when she had surgery to remove an ovarian tumour in … |
NHS in England | Closed | 20 Feb 2024 |
| P-002393 | Imperial College Healthcare NHS Trust Miss L complains that the Trust completed both her eye operations without anaesthetic, tore her retina during one of the … |
NHS in England | Closed | 25 Jan 2024 |
| P-003863 | Imperial College Healthcare NHS Trust Mr R complains the Trust ignored his concerns about severe bleeding and pain during menstruation, refused to help him get … |
NHS in England | Closed | 6 Sep 2023 |
| P-001938 | Imperial College Healthcare NHS Trust Mr O complains about a referral to the Trust. He says the Trust failed to prescribe isotretinoin to treat his … |
NHS in England | Closed | 17 Apr 2023 |
| P-001914 | Imperial College Healthcare NHS Trust Mr A complains about the Trust's care and treatment after he had foot surgery. He also complains about how it … |
NHS in England | Upheld | 31 Mar 2023 |
| P-001823 | Imperial College Healthcare NHS Trust Mrs A complains the Trust did two endoscopy procedures that were not needed. |
NHS in England | Closed | 2 Feb 2023 |
| P-001731 | Imperial College Healthcare NHS Trust Mrs A complains the Trust prescribed incorrect medication to her after she had her gall bladder removed. She says this … |
NHS in England | Closed | 20 Jan 2023 |
| P-001507 | Imperial College Healthcare NHS Trust Miss A complains about the care and treatment she received from the Trust. She says the Trust did not investigate … |
NHS in England | Closed | 26 Aug 2022 |
| P-001408 | Imperial College Healthcare NHS Trust Miss H complains about the care and treatment received from Imperial College Healthcare NHS Trust when she attended the Emergency … |
NHS in England | Closed | 27 Jun 2022 |
| P-001303 | Imperial College Healthcare NHS Trust Miss E complained that after she accidently sped up an intravenous pump containing cyclizine, the Trust decided to refuse her … |
NHS in England | Closed | 21 Feb 2022 |
| P-001198 | Imperial College Healthcare NHS Trust Mrs H complains about the angiogram her husband, Mr H, had at Imperial College Healthcare NHS Trust (the Trust) on … |
NHS in England | Closed | 17 Nov 2021 |
| P-001182 | Imperial College Healthcare NHS Trust Mr O complained about the Trust’s care and treatment provided to his partner, Miss I, for kidney stones. Mr O … |
NHS in England | Upheld | 1 Nov 2021 |