Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005214 | Humber and North Yorkshire Integrated Care Board Ms E complains about the Humber and North Yorkshire Integrated Care Board, did not provide appropriate aftercare following her surgery. … |
NHS in England | Not upheld | 12 Apr 2026 |
| P-004076 | Humber and North Yorkshire Integrated Care Board Mr R complains about the lack of NHS-commissioned services for avoidant restrictive food intake disorder (ARFID) for his son. He … |
NHS in England | Closed | 8 Sep 2025 |
| P-002682 | Humber and North Yorkshire Integrated Care Board Ms D complains about the CCG’s assessment and funding of her mother’s care needs from 11 May to 1 November … |
NHS in England | Upheld | 21 Dec 2023 |
| P-002280 | Humber and North Yorkshire Integrated Care Board Mr A complains the ICB failed to fund a suitable wheelchair for his son. He also complains it made a … |
NHS in England | Closed | 27 Nov 2023 |
| P-002269 | Humber and North Yorkshire Integrated Care Board Mrs A complains the ICB wrongly decided to send carers instead of paramedics when her husband fell. |
NHS in England | Closed | 11 Oct 2023 |
| P-001787 | Humber and North Yorkshire Integrated Care Board The legal firm complains the ICB is acting against the National Framework by refusing to do a checklist or decision … |
NHS in England | Closed | 28 Feb 2023 |