Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005228 | Hull University Teaching Hospitals NHS Trust Mrs K complains about aspects of the care and treatment provided by the Trust to her father, Mr L between … |
NHS in England | Partly upheld | 15 Apr 2026 |
| P-005052 | Hull University Teaching Hospitals NHS Trust Mrs Z complains Hull University Teaching Hospitals NHS Trust (the Trust): • did not arrange a referral • did not … |
NHS in England | Closed | 18 Mar 2026 |
| P-004969 | Hull University Teaching Hospitals NHS Trust Mr C complains about the care and treatment his mother received in November and December 2023 in relation to gallstones. |
NHS in England | Not upheld | 3 Mar 2026 |
| P-004378 | Hull University Teaching Hospitals NHS Trust Mrs L complains about the delays in her aunt's care at the Trust and complains that the Trust misdiagnosed her … |
NHS in England | Closed | 28 Nov 2025 |
| P-004252 | Hull University Teaching Hospitals NHS Trust Mrs O complained about Hull University Teaching Hospitals NHS Trust (the Trust) regarding the care provided to her mother Mrs … |
NHS in England | Partly upheld | 12 Nov 2025 |
| P-003782 | Hull University Teaching Hospitals NHS Trust Mr D complains about two hospital admissions his late mother had in April 2024. He said the way she was … |
NHS in England | Closed | 28 Aug 2025 |
| P-003561 | Hull University Teaching Hospitals NHS Trust Mr A complains about how the organisations treated his nephew in July and August 2023. He complains about a lack … |
NHS in England | Closed | 28 May 2025 |
| P-003419 | Hull University Teaching Hospitals NHS Trust Mr A complains the Trust did not make arrangements for his son, Mr C, to monitor his own blood glucose … |
NHS in England | Partly upheld | 6 Mar 2025 |
| P-002796 | Hull University Teaching Hospitals NHS Trust Mr R complains that when his mother was in hospital in June 2022 the Trust ignored his status as Lasting … |
NHS in England | Closed | 28 Jul 2024 |
| P-002733 | Hull University Teaching Hospitals NHS Trust Mr O complains the Trust did not give him a treatment plan for the bullae (air filled space) found in … |
NHS in England | Closed | 24 Jun 2024 |
| P-002554 | Hull University Teaching Hospitals NHS Trust Mr A complains the Trust missed opportunities between August and September 2023 to diagnose his mother with gangrene in her … |
NHS in England | Closed | 28 Apr 2024 |
| P-002443 | Hull University Teaching Hospitals NHS Trust Ms F complains that her daughter had to wait for over 30 hours before being moved to intensive care, that … |
NHS in England | Closed | 22 Feb 2024 |
| P-002437 | Hull University Teaching Hospitals NHS Trust Mrs D complains about the care and treatment her partner had from the Trust after surgery to treat an aortic … |
NHS in England | Not upheld | 14 Feb 2024 |
| P-002307 | Hull University Teaching Hospitals NHS Trust Mrs A complains the Trust delayed fitting a pacemaker for her father in June 2021. |
NHS in England | Closed | 21 Nov 2023 |
| P-001607 | Hull University Teaching Hospitals NHS Trust Ms T complains Hull University Teaching Hospitals NHS Trust discharged her mother, Mrs K, without a care plan and did … |
NHS in England | Closed | 7 Nov 2022 |
| P-001576 | Hull University Teaching Hospitals NHS Trust Mr A complains the Trust misdiagnosed him with Parkinson’s disease in November 2017. He complains because of the misdiagnosis, the … |
NHS in England | Closed | 31 Oct 2022 |