Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004007 | Homes England Mr A complains about HE’s ‘Help to Buy’ (HTB) administration. He says it failed to notify the Land Registry that … |
UK Government | Not upheld | 14 Sep 2025 |
| P-003525 | Homes England Mr L complains about the length of time Homes England took to redeem his Help to Buy equity loan. |
UK Government | Closed | 29 Apr 2025 |
| P-002704 | Homes England Mr M complains Homes England took too long to issue the Deed of Postponement he asked it for so he … |
UK Government | Closed | 2 Jun 2024 |
| P-002569 | Homes England Mr P complains that Homes England will not reimburse an interest fee payment it took after he redeemed a Help … |
UK Government | Closed | 9 Apr 2024 |
| P-001503 | Homes England Mrs O complains that Homes England and Target excessively delayed its decision to approve the sale of her house, which … |
UK Government | Not upheld | 31 Aug 2022 |
| P-001424 | Homes England Ms L complains that Homes England took too long to process property documents during her re-mortgaging process in 2021. She … |
UK Government | Partly upheld | 10 Jun 2022 |