Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003503 | Hertfordshire and West Essex Integrated Care Board Ms K complains Hertfordshire and West Essex Integrated Care Board did not oversee and respond appropriately to the concerns she … |
NHS in England | Closed | 23 Apr 2025 |
| P-002821 | Hertfordshire and West Essex Integrated Care Board Ms O complains the ICB agreed to refund nursing fees for her mother but then refused to issue payment. |
NHS in England | Closed | 3 Jul 2024 |