Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003779 | Hertfordshire Community NHS Trust Miss A complains about the Trust's decision to reject a referral to its chronic fatigue service. |
NHS in England | Not upheld | 28 Aug 2025 |
| P-003456 | Hertfordshire Community NHS Trust Mrs J complains about the care and treatment her brother, Mr P, received during admissions at East and North Hertfordshire … |
NHS in England | Upheld | 4 Mar 2025 |
| P-003200 | Hertfordshire Community NHS Trust Mrs L complains the Trust did not provide appropriate physiotherapy after her son's hip surgery or make recommendations for ramp … |
NHS in England | Closed | 10 Dec 2024 |
| P-002462 | Hertfordshire Community NHS Trust Mrs I complains the Trust changed her son’s Education Health and Care Plan (EHCP) in September 2022 from one-on-one physiotherapy … |
NHS in England | Closed | 29 Feb 2024 |
| P-001340 | East and North Hertfordshire Clinical Commissioni… Mr R complained on behalf of his wife, Mrs R, about the inpatient care and physiotherapy she received from Hertfordshire … |
NHS in England | Closed | 15 Mar 2022 |