Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004952 | Herefordshire and Worcestershire Integrated Care … Mrs D complains Worcestershire and Herefordshire ICB took too long to respond to her complaint about her father's NHS funded … |
NHS in England | Upheld | 27 Feb 2026 |
| P-003624 | Herefordshire and Worcestershire Integrated Care … Mr R complains that the ICB refused to do a previously unassessed period of care (PUPoC) assessment of his mother’s … |
NHS in England | Partly upheld | 26 Jun 2025 |
| P-003105 | Herefordshire and Worcestershire Integrated Care … Mr F complains Herefordshire and Worcestershire Integrated Care Board (the ICB) wrongly removed his father-in law’s fast track funding on … |
NHS in England | Closed | 26 Nov 2024 |
| P-002539 | Herefordshire and Worcestershire Integrated Care … Dr P complains the ICB did not pay funded nursing care to Mrs F’s care provider or refer Mrs F … |
NHS in England | Closed | 28 Apr 2024 |