Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004377 | Harrogate and District NHS Foundation Trust Mr Y complains on behalf of his son about Harrogate and District NHS Foundation Trust. He said the Trust incorrectly … |
NHS in England | Closed | 28 Nov 2025 |
| P-004351 | Harrogate and District NHS Foundation Trust Mrs F complains the Trust failed to identify a hepatic vein thrombosis (blood clot) between 2 and 9 January 2024. |
NHS in England | Partly upheld | 26 Nov 2025 |
| P-004254 | Harrogate and District NHS Foundation Trust Miss A complains that her records show that she likely did have a fracture caused by a car accident in … |
NHS in England | Closed | 12 Nov 2025 |
| P-004136 | Harrogate and District NHS Foundation Trust Mrs E complains about her husband's care between November and December 2023 saying staff did not treat her husband's motor … |
NHS in England | Closed | 22 Oct 2025 |
| P-003750 | Harrogate and District NHS Foundation Trust Mrs H complains about the care and treatment Harrogate and District NHS Foundation Trust provided to her husband, Mr H, … |
NHS in England | Closed | 20 Aug 2025 |
| P-003531 | Harrogate and District NHS Foundation Trust Ms M complains about the care and treatment the Trust provided to her father during 2018 and 2019. She also … |
NHS in England | Closed | 30 Apr 2025 |
| P-003469 | Harrogate and District NHS Foundation Trust Mrs O complains about the care the Trust provided to her son across two hospital visits in July 2023. Specifically, … |
NHS in England | Closed | 10 Mar 2025 |
| P-002543 | Harrogate and District NHS Foundation Trust Mr Y complains the Trust did not reinvestigate his past complaint after he submitted new information on 16 January 2023. |
NHS in England | Closed | 8 Apr 2024 |
| P-002358 | Harrogate and District NHS Foundation Trust Mrs U complains about the Trust's management of her knee injury between April 2021 and June 2022. |
NHS in England | Closed | 18 Dec 2023 |
| P-003824 | Harrogate and District NHS Foundation Trust Mr A complains the Trust failed to correctly diagnose a fracture in his back and to give appropriate treatment for … |
NHS in England | Closed | 25 Sep 2023 |
| P-001074 | Harrogate and District NHS Foundation Trust Mrs A complains about aspects of the care and treatment staff at the Hospital gave to her father, stating that … |
NHS in England | Partly upheld | 27 Jun 2021 |