Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004740 | Hampshire Hospitals NHS Foundation Trust The GP Practice did not provide face-to-face consultations. The Trust did not provide support from Macmillan nurses. The Hospice did … |
NHS in England | Not upheld | 29 Jan 2026 |
| P-004663 | Hampshire Hospitals NHS Foundation Trust Ms A complains the Trust failed to correctly carry out an autism spectrum disorder (ASD) assessment for her son and … |
NHS in England | Not upheld | 22 Jan 2026 |
| P-004666 | Hampshire Hospitals NHS Foundation Trust Mr R complains the Trust failed to treat and care for Mrs P's bed sores which she developed while under … |
NHS in England | Closed | 22 Jan 2026 |
| P-004078 | Hampshire Hospitals NHS Foundation Trust Miss G complains staff did not monitor her father adequately and respond to his ventilation equipment disconnecting. She also complains … |
NHS in England | Upheld | 22 Sep 2025 |
| P-003199 | Hampshire Hospitals NHS Foundation Trust Mrs O complains that in November 2022 her husband was given an overdose of Lidocaine at ten times the dose … |
NHS in England | Closed | 13 Dec 2024 |
| P-003166 | Hampshire Hospitals NHS Foundation Trust Mrs C complains the Trust failed to carry out investigations and discharged her husband despite a 1cm lesion on his … |
NHS in England | Closed | 29 Nov 2024 |
| P-002636 | Hampshire Hospitals NHS Foundation Trust Mrs S complains the Trust did not tell her about her minor scoliosis or Bertolotti's syndrome diagnosis, it did not … |
NHS in England | Closed | 30 May 2024 |
| P-002512 | Hampshire Hospitals NHS Foundation Trust Ms O complains about the Trust’s decision to make a safeguarding referral and that it failed to diagnose a fractured … |
NHS in England | Closed | 4 Mar 2024 |
| P-002337 | Hampshire Hospitals NHS Foundation Trust Mrs R complains about the Trust's handling of her care after a miscarriage. She says it did not show her … |
NHS in England | Closed | 15 Dec 2023 |
| P-002342 | Hampshire Hospitals NHS Foundation Trust Mr T complains the Trust incorrectly told his wife her left breast implant had ruptured. He complains the Trust told … |
NHS in England | Upheld | 20 Sep 2023 |
| P-003830 | Hampshire Hospitals NHS Foundation Trust Mrs E complains about the way the Trust did a procedure to treat a type of vertigo. She says she … |
NHS in England | Closed | 6 Sep 2023 |
| P-003902 | Hampshire Hospitals NHS Foundation Trust Mrs A complains that something went wrong with the cataract surgery she had in January and April 2021. She also … |
NHS in England | Closed | 28 Jul 2023 |
| P-002054 | Hampshire Hospitals NHS Foundation Trust Miss Y complains about the Trust's care and treatment of her father. She complains about the lack of care and … |
NHS in England | Closed | 16 Jun 2023 |
| P-001983 | Hampshire Hospitals NHS Foundation Trust Ms C complains about the care the Trust gave to her father when he had COVID-19. She also complains about … |
NHS in England | Closed | 18 May 2023 |
| P-001873 | Hampshire Hospitals NHS Foundation Trust Mr I complains the Trust delayed diagnosing and treating his meningitis for three days. |
NHS in England | Closed | 28 Mar 2023 |
| P-001814 | Hampshire Hospitals NHS Foundation Trust Mr U complains the Trust cancelled his hernia operation on the day and did not tell him when it would … |
NHS in England | Closed | 24 Feb 2023 |
| P-001437 | Hampshire Hospitals NHS Foundation Trust Mr A complains about the care and treatment he received from Hampshire Hospitals NHS Foundation Trust. Between October 2019 and … |
NHS in England | Partly upheld | 23 Jun 2022 |
| P-001362 | Hampshire Hospitals NHS Foundation Trust Ms O complained that when she had suspected meningitis, the Hampshire Hospitals NHS Foundation Trust allowed untrained staff to perform … |
NHS in England | Closed | 4 Apr 2022 |
| P-001149 | Hampshire Hospitals NHS Foundation Trust Mrs V complains that Hampshire Hospitals NHS Foundation Trust failed to properly investigate the cause of the severe pain Mr … |
NHS in England | Partly upheld | 22 Oct 2021 |