Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005312 | HM Revenue and Customs Mr O tells us HMRC pursued him for unpaid 'dry tax'. He said the First-tier Tribunal (FTT) agreed HMRC should … |
UK Government | Closed | 28 Apr 2026 |
| P-005197 | HM Revenue and Customs Mrs U complains HM Revenue and Customs (HMRC) rejected her claim for Home Responsibility Protection Credits (HRP). Mrs U said … |
UK Government | Closed | 7 Apr 2026 |
| P-005168 | HM Revenue and Customs Mr B complains about the service he received from HMRC. He says HMRC assigned him incorrect tax codes, did not … |
UK Government | Closed | 31 Mar 2026 |
| P-005012 | HM Revenue and Customs Mr Q complains that HMRC has not provided an appropriate remedy to recognise its failure to process a Corporation Tax … |
UK Government | Closed | 10 Mar 2026 |
| P-005001 | HM Revenue and Customs Mr Wilson complains that HMRC failed to provide sufficient financial remedy to address the impacts on him of its delays … |
UK Government | Closed | 6 Mar 2026 |
| P-004997 | HM Revenue and Customs Mr A complains that in December 2022, HMRC refunded his tax repayment of £549.48 for the 2019-20 and 2021-22 tax … |
UK Government | Closed | 6 Mar 2026 |
| P-004956 | HM Revenue and Customs Mr D complains on behalf of himself and Mr C that HMRC failed to act on the information it had, … |
UK Government | Closed | 27 Feb 2026 |
| P-004955 | HM Revenue and Customs Mr A complains that HMRC failed to act on information provided to it and gave him incorrect information and issued … |
UK Government | Closed | 27 Feb 2026 |
| P-004892 | HM Revenue and Customs Mr O complains HMRC asked him to repay tax credits he does not believe he owes, particularly due to the … |
UK Government | Closed | 24 Feb 2026 |
| P-004867 | HM Revenue and Customs Mr E complained that HMRC closed its national Minimum Wage investigation due to him pursuing his own legal action, even … |
UK Government | Not upheld | 20 Feb 2026 |
| P-004841 | HM Revenue and Customs Mr A complains about the actions of H M Revenue and Customs (HMRC). He tells us it sent his tax … |
UK Government | Closed | 16 Feb 2026 |
| P-004816 | HM Revenue and Customs Ms H explains HMRC told her in September 2022 it would not pursue repayment of Self-Employed Income Support Scheme (SEISS) … |
UK Government | Closed | 11 Feb 2026 |
| P-004761 | HM Revenue and Customs Mr D complained about HMRC collection of an income tax underpayment and interest charged for late repayment. |
UK Government | Closed | 30 Jan 2026 |
| P-004763 | HM Revenue and Customs Mr N complains that HMRC has not correctly applied part 1300 of its Admin Law Manual (ADML1300) to his case. … |
UK Government | Closed | 30 Jan 2026 |
| P-004655 | HM Revenue and Customs Mr A complains HMRC has not properly responded to his requests for information in relation to its attempts to recover … |
UK Government | Closed | 21 Jan 2026 |
| P-004622 | HM Revenue and Customs Mrs B complains that HMRC failed to use the information she gave it to provide her with an accurate tax … |
UK Government | Closed | 15 Jan 2026 |
| P-004618 | HM Revenue and Customs Mr K complains that HMRC did not respond to his daughter's letter about being considered for an exception to register … |
UK Government | Closed | 14 Jan 2026 |
| P-004578 | HM Revenue and Customs Mrs T complains that HMRC failed to tell her in 2010 that the Home Responsibilities Protection (HRP) scheme which had … |
UK Government | Closed | 7 Jan 2026 |
| P-004797 | HM Revenue and Customs Mrs Q complains about tax advice HM Revenue & Customs gave in 2014. |
UK Government | Closed | 19 Dec 2025 |
| P-004541 | HM Revenue and Customs Mr A complains that HMRC mishandled his tax affairs relating to his travelling expenses claims. Mr A also complains that … |
UK Government | Closed | 17 Dec 2025 |
| P-004339 | HM Revenue and Customs The complainant complained about HMRC's management of a number of fraudulent activities on her personal tax accounts. |
UK Government | Not upheld | 26 Nov 2025 |
| P-004316 | HM Revenue and Customs Mr A and Ms B complain that HMRC took 17 months to conclude that it had not sent out letters … |
UK Government | Partly upheld | 18 Nov 2025 |
| P-004276 | HM Revenue and Customs Mrs A complains that HM Revenue and Customs (HMRC) has been inconsistently enforcing its rules on disability aid products exempt … |
UK Government | Closed | 17 Nov 2025 |
| P-004274 | HM Revenue and Customs 3Mr E complains about HMRC’s decision to include his company in the Quarterly Payer Regime for corporation tax contributions. |
UK Government | Closed | 17 Nov 2025 |
| P-004172 | HM Revenue and Customs Mrs D complains HMRC did not fully consider her request for it to waive collection of VAT because it did … |
UK Government | Closed | 30 Oct 2025 |
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