Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004797 | HM Revenue and Customs Mrs Q complains about tax advice HM Revenue & Customs gave in 2014. |
UK Government | Closed | 19 Dec 2025 |
| P-001792 | HM Revenue & Customs Mr I complains about HMRC's actions when dealing with a tax debt. |
UK Government | Not upheld | 7 Feb 2023 |
| P-001473 | HM Revenue & Customs Mr A complains the debt recovery action taken by HMRC in relation to the alleged underpayment was both unnecessary and … |
UK Government | Not upheld | 7 Jul 2022 |
| P-001409 | HM Revenue & Customs Mrs A complained about the actions of HM Revenue & Customs (HMRC) and its handling of her tax credits. Specifically, … |
UK Government | Closed | 27 Jun 2022 |
| P-001401 | HM Revenue & Customs Mrs A complains that, since 2018, HM Revenue & Customs (HMRC) has failed to correct known errors which cause untaxed … |
UK Government | Not upheld | 16 May 2022 |
| P-001361 | HM Revenue & Customs Mr J complained that HMRC failed to consider his exceptional circumstances when it decided to not award him the Self-employment … |
UK Government | Upheld | 26 Apr 2022 |
| P-001323 | HM Revenue & Customs Mr R complained HM Revenue & Customs declined his Coronavirus Job Retention Scheme (CJRS) application, even though he says he … |
UK Government | Closed | 25 Mar 2022 |
| P-001315 | HM Revenue & Customs Ms I complains that HMRC did not provide her with adequate information about how working overtime would impact her tax … |
UK Government | Not upheld | 18 Feb 2022 |
| P-001274 | HM Revenue & Customs Ms A complained that HM Revenue & Customs provided her with misinformation regarding National Insurance contributions. |
UK Government | Not upheld | 31 Jan 2022 |
| P-001260 | HM Revenue & Customs Mrs A complained about HM Revenue & Customs' (HMRC) decision to refuse her Self-Employment Income Support Scheme grant application in … |
UK Government | Closed | 26 Jan 2022 |
| P-001222 | HM Revenue & Customs Mr H complained about HM Revenue & Customs' (HMRC) consideration of his claim for reimbursement of the professional fees he … |
UK Government | Closed | 13 Dec 2021 |
| P-001221 | HM Revenue & Customs Mr O complained about HM Revenue & Customs (HMRC) and its decision that he was not eligible for the Self-Employed … |
UK Government | Closed | 8 Dec 2021 |
| P-001225 | HM Revenue & Customs Mrs B complains that HM Revenue & Customs (HMRC) wrongly refused her applications for the Self-Employed Income Support Scheme grant … |
UK Government | Closed | 2 Dec 2021 |
| P-001133 | HM Revenue & Customs Mr W complained about HMRC's decision that he was not eligible for the Self-Employed Income Support Scheme in May 2020, … |
UK Government | Closed | 18 Oct 2021 |
| P-001131 | HM Revenue & Customs Mr H complains about HMRC's decision not to award him the self-employed income support scheme (SEISS) grant in June 2020. |
UK Government | Closed | 15 Oct 2021 |