Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004860 | HM Passport Office Mr X complains HM Passport Office rejected him as a referee for his friend’s urgent passport application and would not … |
UK Government | Closed | 19 Feb 2026 |
| P-003044 | HM Passport Office Ms E complains about HM Passport Office’s online passport application form saying she was unable to fit her daughter’s full … |
UK Government | Closed | 23 Oct 2024 |
| P-003009 | HM Passport Office Ms G complains HM Passport Office acted without any urgency in taking 11 weeks to issue an emergency passport in … |
UK Government | Closed | 25 Sep 2024 |
| P-001800 | HM Passport Office Mr A complains HM Passport Office delayed granting a passport for his daughter. He says it accused him and overseas … |
UK Government | Not upheld | 16 Feb 2023 |
| P-001600 | HM Passport Office Mrs P complains HM Passport Office did not let her know her passport was no longer ‘valid’, meaning she could … |
UK Government | Closed | 28 Nov 2022 |
| P-001470 | HM Passport Office Mr O complains the HM Passport Office did not pass on information to the relevant department when he reported his … |
UK Government | Closed | 18 Jul 2022 |
| P-001432 | HM Passport Office Mr A complains about HM Passport Office (HMPO) and its handling of his application for a UK passport. He complains … |
UK Government | Closed | 15 Jun 2022 |