Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004620 | HM Courts and Tribunals Service Mr U complains HM Courts & Tribunals Service (HMCTS) wrongly disclosed his email address to a small claims court claimant … |
UK Government | Closed | 15 Jan 2026 |
| P-001799 | HM Courts & Tribunals Service Mr A complains HM Courts and Tribunals Service were wrong to enforce a maintenance order that was started in another … |
UK Government | Partly upheld | 9 Feb 2023 |
| P-001358 | HM Courts & Tribunals Service Mr A complains that HM Courts & Tribunals Service (HMCTS) sent two disclosure orders to the wrong party, he told … |
UK Government | Closed | 29 Apr 2022 |
| P-001356 | HM Courts & Tribunals Service Mrs O complained about the way HM Courts & Tribunals Service handled her case. She says the court failed to … |
UK Government | Closed | 28 Apr 2022 |
| P-001180 | HM Courts & Tribunals Service Mr I complains about the service he received from HM Courts and Tribunals Service relating to a court case to … |
UK Government | Upheld | 17 Nov 2021 |