Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001837 | HCRG Care Group Miss Z complains HCRG refused to listen her concerns and cancelled her son’s autism spectrum disorder (ASD) assessment within weeks … |
NHS in England | Closed | 29 Dec 2022 |
| P-001694 | HCRG Care Group Mrs O complains carers were unprofessional and mistreated her father, Mr A, by refusing to change his incontinence pad and … |
NHS in England | Closed | 3 Nov 2022 |