Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005189 | Guy's and St Thomas' NHS Foundation Trust Dr S complains about the care and treatment provided by Guy’s and St Thomas’ NHS Foundation Trust between August 2024 … |
NHS in England | Closed | 1 Apr 2026 |
| P-005172 | Guy's and St Thomas' NHS Foundation Trust Miss X complains about the care and treatment a hospital Trust provided to her daughter, Miss Y, in 2024. She … |
NHS in England | Closed | 31 Mar 2026 |
| P-004974 | Guy's and St Thomas' NHS Foundation Trust Mr A complains about the care his son, C, received from the Trust in 2023. He says the Trust failed … |
NHS in England | Closed | 4 Mar 2026 |
| P-004893 | Guy's and St Thomas' NHS Foundation Trust Ms P complains about the care she received from the Trust in 2020 and between August 2023 and December 2023. … |
NHS in England | Closed | 24 Feb 2026 |
| P-004753 | Guy's and St Thomas' NHS Foundation Trust An NHS Trust discharged a patient before they were medically fit, failed to carry out an occupational health assessment, did … |
NHS in England | Closed | 30 Jan 2026 |
| P-004749 | Guy's and St Thomas' NHS Foundation Trust Mr A complains about the care provided to his wife, Mrs B, by Guy’s and St Thomas’ NHS Foundation Trust … |
NHS in England | Not upheld | 30 Jan 2026 |
| P-004706 | Guy's and St Thomas' NHS Foundation Trust Miss U complains about the care and treatment her mother received at a Trust. |
NHS in England | Closed | 28 Jan 2026 |
| P-004608 | Guy's and St Thomas' NHS Foundation Trust Mrs S is complaining that she should have received laser treatment. |
NHS in England | Closed | 13 Jan 2026 |
| P-004565 | Guy's and St Thomas' NHS Foundation Trust Miss U complains about the care and treatment received at two hospitals between April and June 2022. She complains the … |
NHS in England | Closed | 5 Jan 2026 |
| P-004466 | Guy's and St Thomas' NHS Foundation Trust Mr W complains about aspects of how the Trust dealt with the discharge of his wife, Mrs W, following a … |
NHS in England | Closed | 15 Dec 2025 |
| P-004352 | Guy's and St Thomas' NHS Foundation Trust Mrs N complains that the Trust changed the previously agreed plan for her July 2023 breast surgery on the day … |
NHS in England | Closed | 27 Nov 2025 |
| P-004301 | Guy's and St Thomas' NHS Foundation Trust Mr E complains the Trust failed to take appropriate action in response to his safeguarding concerns. |
NHS in England | Closed | 18 Nov 2025 |
| P-004245 | Barts Health NHS Trust Mrs V complains about Barts Health NHS Trust's care while transferring her father, Mr W, to a different hospital. She … |
NHS in England | Closed | 27 Oct 2025 |
| P-004161 | Guy's and St Thomas' NHS Foundation Trust Mrs Y complains about the care and treatment Guy's and St Thomas' NHS Foundation Trust provided to her brother, Mr … |
NHS in England | Closed | 6 Oct 2025 |
| P-003671 | Guy's and St Thomas' NHS Foundation Trust Ms K complains the Trust failed to identify her mother's cancer had returned and spread when Dr A reviewed the … |
NHS in England | Closed | 21 Jul 2025 |
| P-003603 | Guy's and St Thomas' NHS Foundation Trust Miss W complains her grandmother died because the Trust did not do the right checks and missed that she had … |
NHS in England | Closed | 8 Jun 2025 |
| P-003589 | Guy's and St Thomas' NHS Foundation Trust Ms P complains she contracted hepatitis B from the Trust during hysterectomy surgery. |
NHS in England | Closed | 3 Jun 2025 |
| P-003615 | Guy's and St Thomas' NHS Foundation Trust Ms R complains the Trust only provided her with four appointments in a 10-month period and it refused to refer … |
NHS in England | Closed | 3 Jun 2025 |
| P-003332 | Guy's and St Thomas' NHS Foundation Trust Mr U complains the Trust did not do enough to investigate a lump on his thyroid gland between August and … |
NHS in England | Closed | 18 Feb 2025 |
| P-003369 | Guy's and St Thomas' NHS Foundation Trust Miss R complains surgeons at the Trust used an annuloplasty band during heart surgery that was too small. |
NHS in England | Closed | 6 Feb 2025 |
| P-003259 | Guy's and St Thomas' NHS Foundation Trust Mrs A complains that surgery performed by the Trust led to her developing foot drop. |
NHS in England | Closed | 19 Dec 2024 |
| P-003165 | Guy's and St Thomas' NHS Foundation Trust Mr L complains about the care a physiotherapist gave to his mother in November 2022. He complains they failed to … |
NHS in England | Closed | 5 Nov 2024 |
| P-003079 | Guy's and St Thomas' NHS Foundation Trust Mr P complains about how the Trust managed his daughter’s feeding tube. |
NHS in England | Closed | 23 Oct 2024 |
| P-003057 | Guy's and St Thomas' NHS Foundation Trust Mr S complains about surgery he had at the Trust on 16 September 2021. Mr S complains the Trust’s consultant … |
NHS in England | Closed | 20 Oct 2024 |
| P-002892 | Guy's and St Thomas' NHS Foundation Trust Mr R complains about how the Trust cared for his wife. He says doctors did not tell him how serious … |
NHS in England | Closed | 19 Aug 2024 |
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