Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004057 | Great Western Hospitals NHS Foundation Trust Ms E complains about her brother's care and treatment during two hospital admissions in February and March 2024. She also … |
NHS in England | Closed | 18 Sep 2025 |
| P-003674 | Great Western Hospitals NHS Foundation Trust Miss A complains about care provided to her mother. She complains it delayed doing a CT scan from 20 August … |
NHS in England | Partly upheld | 22 Jul 2025 |
| P-003666 | Great Western Hospitals NHS Foundation Trust Mr F complains about a lack of physiotherapy and poor nursing care his father received at the Trust. He also … |
NHS in England | Closed | 17 Jul 2025 |
| P-002555 | Great Western Hospitals NHS Foundation Trust Miss N complains the Trust did not arrange physiotherapy while she was in hospital or for the three weeks after … |
NHS in England | Closed | 23 Apr 2024 |
| P-002032 | Great Western Hospitals NHS Foundation Trust Miss A complains about the care, treatment and communication she experienced while at the Trust for gallbladder surgery in December … |
NHS in England | Closed | 28 Jun 2023 |
| P-001462 | Great Western Hospitals NHS Foundation Trust Mrs E complains about the care and treatment her son received from Great Western Hospitals NHS foundation Trust when admitted … |
NHS in England | Closed | 1 Jul 2022 |