Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004976 | Frimley Health NHS Foundation Trust Mrs G complains the Trust did not provide her with treatment for COVID-19 and a chest infection during her admission … |
NHS in England | Closed | 4 Mar 2026 |
| P-004496 | Frimley Health NHS Foundation Trust Ms T complained about aspects of her father's care and the invoice he later received. She asked the Trust to … |
NHS in England | Closed | 17 Dec 2025 |
| P-004312 | Frimley Health NHS Foundation Trust Miss E complains the Trust failed to electronically record her father's, Mr E’s, vital observations and failed to escalate his … |
NHS in England | Closed | 20 Nov 2025 |
| P-004003 | Frimley Health NHS Foundation Trust Ms B complains about several aspects of care Frimley Health NHS Foundation Trust provided to her partner between May and … |
NHS in England | Closed | 25 Sep 2025 |
| P-003634 | Frimley Health NHS Foundation Trust Mrs E complains about how staff treated her father’s COVID-19, the two hospital transfers and their communication. She also complains … |
NHS in England | Closed | 29 Jun 2025 |
| P-003604 | Frimley Health NHS Foundation Trust Mrs J complains the Trust did not correctly handle her mother’s antibiotics between 12 and 15 November 2022. Mrs J … |
NHS in England | Closed | 29 Jun 2025 |
| P-003308 | Frimley Health NHS Foundation Trust Mrs X complains about the care and treatment the Trust gave to her sister during her admissions in January, February, … |
NHS in England | Partly upheld | 18 Dec 2024 |
| P-003100 | Frimley Health NHS Foundation Trust Ms X complains about the care and treatment given to her father. She says the Trust failed to diagnose her … |
NHS in England | Partly upheld | 29 Nov 2024 |
| P-002934 | Frimley Health NHS Foundation Trust Mrs K complains about how the Trust cared for her mother. She says there was a delay in diagnosing a … |
NHS in England | Closed | 3 Sep 2024 |
| P-002441 | Frimley Health NHS Foundation Trust Ms D complains Buckinghamshire Healthcare NHS Trust should not have prescribed her father Diamox. She complains Frimley Health NHS Foundation … |
NHS in England | Partly upheld | 29 Feb 2024 |
| P-001727 | Frimley Health NHS Foundation Trust Mrs L complains about the Trust's treatment and care of her husband. She also complains about its lack of advice, … |
NHS in England | Upheld | 27 Jan 2023 |
| P-001406 | Frimley Health NHS Foundation Trust Mrs G complains about the care and treatment her late husband received from Frimley Health NHS Foundation Trust between September … |
NHS in England | Not upheld | 23 May 2022 |
| P-001388 | Frimley Health NHS Foundation Trust Mrs N complains about the care her mother, Mrs L, received from Frimley Health NHS Foundation Trust between 29 March … |
NHS in England | Not upheld | 3 May 2022 |