Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005129 | Essex Partnership University NHS Foundation Trust Miss B complains Essex Partnership University NHS Foundation Trust used the electronic system Oxevision to monitor her without obtaining her … |
NHS in England | Upheld | 27 Mar 2026 |
| P-004823 | Essex Partnership University NHS Foundation Trust Ms B complains about the care provided to her mother, Mrs P, by the Trust between September 2023 and May … |
NHS in England | Partly upheld | 12 Feb 2026 |
| P-004741 | Essex Partnership University NHS Foundation Trust | NHS in England | Closed | 30 Jan 2026 |
| P-004335 | Essex Partnership University NHS Foundation Trust Miss O is unhappy that Essex Partnership University NHS Foundation Trust and Provide Community Services have declined a further ASD … |
NHS in England | Closed | 25 Nov 2025 |
| P-004288 | Essex Partnership University NHS Foundation Trust Mrs R complains about her care and treatment from June 2023 to May 2024. She complains the Trust misdiagnosed her … |
NHS in England | Closed | 18 Nov 2025 |
| P-004221 | Essex Partnership University NHS Foundation Trust Mr T complains the Trust reduced care services for his brother between April and September 2024. |
NHS in England | Closed | 5 Oct 2025 |
| P-003034 | Essex Partnership University NHS Foundation Trust Miss R complains that the Trust should not have removed her from the care coordination service in November 2021. She … |
NHS in England | Closed | 8 Oct 2024 |
| P-001550 | Essex Partnership University NHS Foundation Trust Mr D complains the Trust failed to keep his son safe from self-injury while under its care. |
NHS in England | Closed | 6 Sep 2022 |
| P-001067 | Essex Partnership University NHS Foundation Trust Mr and Mrs A complain that Essex Partnership University NHS Foundation Trust (the Trust) did not communicate with or invite … |
NHS in England | Partly upheld | 28 Apr 2021 |