Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005222 | Epsom and St Helier University Hospitals NHS Trust Miss X complains about some aspects of care her grandmother, Mrs P received during her admission from February – April … |
NHS in England | Closed | 14 Apr 2026 |
| P-004876 | Epsom and St Helier University Hospitals NHS Trust Mr Z complains that Epsom and St Helier University Hospitals NHS Trust's (the Trust) security team removed him from its … |
NHS in England | Closed | 23 Feb 2026 |
| P-004779 | Epsom and St Helier University Hospitals NHS Trust Mr A complained to us that the Trust reduced his mother's oxygen supply against medical advice. He also complained the … |
NHS in England | Closed | 4 Feb 2026 |
| P-004539 | Epsom and St Helier University Hospitals NHS Trust Ms C complains about aspects of the care and treatment provided by the Trust to her father during two admissions … |
NHS in England | Closed | 22 Dec 2025 |
| P-004256 | Epsom and St Helier University Hospitals NHS Trust Mrs K complains about the care provided to her mother. She says the Trust missed an opportunity to diagnose cancer … |
NHS in England | Partly upheld | 13 Nov 2025 |
| P-004155 | Epsom and St Helier University Hospitals NHS Trust Mrs S complains about her mother's care between January and March 2024. She complains about diagnosis and treatment, nutritional care, … |
NHS in England | Closed | 31 Oct 2025 |
| P-003564 | Epsom and St Helier University Hospitals NHS Trust Miss O complains about the Trust's gynaecology service in 2024. She complains the medication she was prescribed was incorrect and … |
NHS in England | Closed | 29 May 2025 |
| P-003238 | Epsom and St Helier University Hospitals NHS Trust Mrs O complains about the Trust’s care and treatment of Mr A in September 2017. She says the Trust failed … |
NHS in England | Not upheld | 12 Dec 2024 |
| P-002702 | Epsom and St Helier University Hospitals NHS Trust Mrs I complains about the Trust's care after having emergency ileostomy surgery in September 2021. She says it failed to … |
NHS in England | Closed | 20 Jun 2024 |
| P-002703 | Epsom and St Helier University Hospitals NHS Trust Mr H complains on behalf of his father that the Trust did not refer him for more physiotherapy when he … |
NHS in England | Closed | 17 Jun 2024 |
| P-002635 | Epsom and St Helier University Hospitals NHS Trust Miss T complains the Trust did not provide her father with enough nutrition during his admission in June and July … |
NHS in England | Upheld | 30 May 2024 |
| P-002617 | Epsom and St Helier University Hospitals NHS Trust Ms A complains the Trust did not see her mother quickly enough and missed signs of heart failure. She also … |
NHS in England | Closed | 21 May 2024 |
| P-002485 | Epsom and St Helier University Hospitals NHS Trust Ms A complains that the Trust stopped active treatment for her grandfather because it says the family agreed to this … |
NHS in England | Closed | 19 Feb 2024 |
| P-003908 | Epsom and St Helier University Hospitals NHS Trust Dr U complains about the care and treatment her son received from a nurse at the Trust. She states the … |
NHS in England | Closed | 20 Jul 2023 |