Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005308 | Environment Agency Mr O complains the Environment Agency incorrectly charged him for its investigation after water from putting out a fire on … |
UK Government | Closed | 27 Apr 2026 |
| P-003629 | Environment Agency Mr X complains about the Environment Agency and a lack of regulatory enforcement action against a business next to his … |
UK Government | Closed | 11 Jun 2025 |
| P-003318 | Environment Agency Mrs W complains about the Environment Agency (EA) and what she says was its failure to implement regulatory action on … |
UK Government | Closed | 3 Feb 2025 |
| P-001734 | Environment Agency Mr R and Mrs B complain the Environment Agency will not reduce its boat registration fee for the four months … |
UK Government | Closed | 6 Jan 2023 |
| P-001569 | Environment Agency Mr U complains the Environment Agency did not take enough action to stop a source of water contamination from entering … |
UK Government | Closed | 31 Oct 2022 |
| P-001227 | Environment Agency Mrs A complains about the Environment Agency's (EA) actions as a regulator relating to a landfill site near her home, … |
UK Government | Not upheld | 3 Dec 2021 |
| P-001159 | Environment Agency Ms A complained about the actions of the Environment Agency and the Health and Safety Executive in relation to asbestos … |
UK Government | Not upheld | 20 Oct 2021 |
| P-001173 | Environment Agency Mr and Mrs I complain that the Environment Agency did not take appropriate action to stop pollution from their neighbour’s … |
UK Government | Not upheld | 8 Oct 2021 |