Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005085 | East of England Ambulance Service NHS Trust Mrs O complains about aspects of care provided to her son, E, by East of England Ambulance Service NHS Trust … |
NHS in England | Closed | 23 Mar 2026 |
| P-004516 | East of England Ambulance Service NHS Trust Mrs F complains that the Trust did not follow procedures for contacting Next of Kin and providing care and treatment. |
NHS in England | Closed | 18 Dec 2025 |
| P-004067 | East of England Ambulance Service NHS Trust Mr L complains the Trust did not correctly triage a 999 call made for his late friend, and when he … |
NHS in England | Closed | 23 Sep 2025 |
| P-003612 | East of England Ambulance Service NHS Trust Mr E complains about the Trusts care of his mother in August 2021 when she had back and lower abdominal … |
NHS in England | Closed | 16 Jun 2025 |
| P-002805 | East of England Ambulance Service NHS Trust Mr G complains that between October and December 2019 doctors at the Practice and the Trust failed to identify his … |
NHS in England | Closed | 25 Jul 2024 |
| P-002699 | East of England Ambulance Service NHS Trust Mrs E complains James Paget University Hospitals NHS Foundation Trust and East of England Ambulance Service NHS Trust failed to … |
NHS in England | Closed | 13 Jun 2024 |
| P-002603 | East of England Ambulance Service NHS Trust Mrs L complains the Ambulance Trust should have taken her husband to hospital due to his symptoms. Mrs L also … |
NHS in England | Closed | 29 May 2024 |
| P-002372 | East of England Ambulance Service NHS Trust Mrs A complains the Trust incorrectly categorised her father’s 999 call making the wait time for an ambulance even longer. |
NHS in England | Closed | 20 Dec 2023 |
| P-003859 | East of England Ambulance Service NHS Trust Ms A complains that on 9 and 10 April 2021 the Trust refused to take her father to hospital despite … |
NHS in England | Not upheld | 26 Sep 2023 |
| P-001103 | East of England Ambulance Service NHS Trust Mr R complained that there was a delay in the Ambulance Trust sending an ambulance for Mrs R. He also … |
NHS in England | Not upheld | 9 Aug 2021 |