Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005123 | East and North Hertfordshire Teaching NHS Trust Mr O complains about the care and treatment provided to his father whilst in hospital. He says he was not … |
NHS in England | Closed | 26 Mar 2026 |
| P-004881 | East and North Hertfordshire Teaching NHS Trust Mr B complains about the service East and North Hertfordshire Teaching NHS Trust provided to his grandmother in June 2024. … |
NHS in England | Closed | 23 Feb 2026 |
| P-004865 | East and North Hertfordshire Teaching NHS Trust Mrs H complains about her care and treatment during and after surgery in April 2023. She complains the Trust did … |
NHS in England | Closed | 20 Feb 2026 |
| P-004724 | East and North Hertfordshire Teaching NHS Trust Mrs L complains about the care her mother received from the Trust, and believes it contributed to her death. |
NHS in England | Closed | 29 Jan 2026 |
| P-004674 | East and North Hertfordshire Teaching NHS Trust Mrs D complains that the Trust did not provide her husband, Mr D, with the required treatment for his liver … |
NHS in England | Closed | 23 Jan 2026 |
| P-004236 | East and North Hertfordshire Teaching NHS Trust Mrs B complains about how doctors managed her mobility and medication when she was in hospital. She believes failings affected … |
NHS in England | Partly upheld | 11 Nov 2025 |