Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003456 | Hertfordshire Community NHS Trust Mrs J complains about the care and treatment her brother, Mr P, received during admissions at East and North Hertfordshire … |
NHS in England | Upheld | 4 Mar 2025 |
| P-002467 | East and North Hertfordshire NHS Trust Mr A complains about complications he experienced after surgery in June 2018. He complains about being wrongly discharged. |
NHS in England | Closed | 23 Feb 2024 |
| P-001859 | East and North Hertfordshire NHS Trust Mrs N complains about each of the Trust's Emergency Departments and the care it gave to her father. |
NHS in England | Upheld | 30 Mar 2023 |
| P-001619 | East and North Hertfordshire NHS Trust Ms KN complains on behalf of her mother, Mrs K, about the Trust's care and treatment in the A&E department. … |
NHS in England | Upheld | 30 Nov 2022 |
| P-001595 | East and North Hertfordshire NHS Trust Mrs A complains the Trust delayed making a cancer referral for her husband, Mr A, and staff did not tell … |
NHS in England | Upheld | 24 Nov 2022 |