Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005277 | East Sussex Healthcare NHS Trust Mrs O complains about aspects of care provided to her husband, Mr O, by East Sussex Healthcare NHS Trust (the … |
NHS in England | Closed | 23 Apr 2026 |
| P-003725 | East Sussex Healthcare NHS Trust Mr O complains about his care and treatment in March 2024. He complains about being kept in hospital and how … |
NHS in England | Closed | 3 Jul 2025 |
| P-003495 | East Sussex Healthcare NHS Trust Miss I complains about the care and treatment she received from the Trust in April 2023 for a broken wrist … |
NHS in England | Closed | 22 Apr 2025 |
| P-003448 | East Sussex Healthcare NHS Trust Miss B and her mother complain East Sussex Healthcare NHS Trust administered the wrong medication to Mr B just before … |
NHS in England | Partly upheld | 24 Mar 2025 |
| P-003003 | East Sussex Healthcare NHS Trust Miss A complains that clinicians failed to act on her mother’s high risk of falls in December 2022. She says … |
NHS in England | Closed | 22 Sep 2024 |
| P-002563 | East Sussex Healthcare NHS Trust Mrs V complains the organisations failed to work together and give treatment and support to her son who was experiencing … |
NHS in England | Closed | 10 Apr 2024 |
| P-003286 | East Sussex Healthcare NHS Trust Miss H complains about the Trust’s care and treatment between 2012 and 2021. She complains the Trust failed to tell … |
NHS in England | Partly upheld | 13 Mar 2024 |
| P-002394 | East Sussex Healthcare NHS Trust Mrs N complains about the information the Trust gave her saying it did not help her to prepare for knee … |
NHS in England | Closed | 22 Jan 2024 |
| P-001901 | East Sussex Healthcare NHS Trust Mrs O complains the Trust neglected her husband, which led to problems in surgery causing him to need a stoma … |
NHS in England | Closed | 28 Mar 2023 |
| P-001875 | East Sussex Healthcare NHS Trust Miss X complains the Trust left her for a long time while she was bleeding heavily, and it did not … |
NHS in England | Closed | 23 Mar 2023 |
| P-001726 | East Sussex Healthcare NHS Trust Mr A complains about how the Trust treated his wife's cancer. He says it did not investigate her symptoms or … |
NHS in England | Closed | 31 Jan 2023 |