Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005149 | East Midlands Ambulance Service NHS Trust Ms A complains about the care her father, Mr A received from East Midlands Ambulance Service NHS trust on 3 … |
NHS in England | Partly upheld | 30 Mar 2026 |
| P-005033 | East Midlands Ambulance Service NHS Trust Mrs I complains on 21 June 2025 East Midlands Ambulance Service NHS Trust (the Trust) did not refer her husband … |
NHS in England | Closed | 16 Mar 2026 |
| P-002850 | East Midlands Ambulance Service NHS Trust Mrs P complains of a six-hour delay between the ambulance arriving at hospital and her father being handed over to … |
NHS in England | Upheld | 1 Aug 2024 |
| P-001797 | East Midlands Ambulance Service NHS Trust Mrs R complains the Trust failed to send an ambulance after she fell and broke her leg. |
NHS in England | Closed | 14 Feb 2023 |